Known Product Issues: Electronic Prescription Renewal

Dear Centricity Practice Solution and Centricity EMR Customers:

We would like to direct your attention to two important product issues with electronic prescription renewal requests:

Issue #1: The medication in the message to the pharmacy may be incorrect if the user makes a change to the renewal following a non-standard workflow. This will affect all versions of Centricity Practice Solution 12.2.X, 12.3.X and Centricity EMR 9.10.X, 9.12.X.

Issue #2: In response to an electronic renewal request from the pharmacy, a user can change the quantity qualifier in the prescription refill form. Upon making the change using the inline edit field, the patient instructions will be replaced with “Undefined”. If the user proceeds without modifying the instructions, the resulting response to the pharmacy reverts to the original prescription with the original quantity qualifier and patient instructions. However, the chart note and prescription history will maintain the changes and display the new quantity qualifier and “Undefined” in the instructions. If the user changes the quantity qualifier in the prescription form via the edit icon, the resulting response to the pharmacy will not contain the change in quantity qualifier that is now represented in the patient’s medication list. This will affect all versions of Centricity Practice Solution 12.3.X and Centricity EMR 9.12.X.

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information.

IMPORTANT PRODUCT NOTICE: Windows 10 Impact on Centricity Practice Solution

Dear Centricity Practice Solution Customers:

As your essential partner for better healthcare outcomes, we wanted to inform you of an issue with the Microsoft Windows 10 update build 1809. If you update to this version, after a user logs in Centricity Practice Solution will not open.

The good news is that we worked with Microsoft on this issue and a resolution is available for Windows 10 update build 1809. If you install Microsoft KB 4490481 along with the Windows 10 update build 1809, users will be able to log in and open CPS. Please reference the KM 43798 on our Customer portal for more details.

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

Encore of ONC 2015 Edition Compliance Webinar Added to Series

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Spring flowers are beginning to bloom, so we are getting ready to wrap up our winter webinar series.

Before we do, we’ve scheduled an encore performance of an important webinar, “ONC 2015 Edition

CEHRT Preparedness: CMS Requires More Than an Upgrade” to allow more customers to attend the

session live. This webinar will take place on April 30, 2019.

As I mentioned in a prior communication, we want to be sure you are aware that compliance with

the 2019 CMS (Medicare and Medicaid) quality payment programs1 will require a four-step

process that we estimate will take approximately three months. This process must be

complete before the start of your reporting period, so the time to prepare is now.

 

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

athenahealth Integration Status Update

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We are now eight weeks into the merger with athenahealth, and I am writing to reassure you that, although our corporate name has changed, our commitment to you is unwavering. We are now one company under the athenahealth brand that supports both the Centricity and athenaOne product suite. We will continue to proceed with planned release updates and endeavor to provide the best possible support for Centricity Practice Solution, Centricity EMR, Community Health Solution, and related products. Your success and satisfaction are our number one priority.

We remain focused on upgrading and maintaining the comprehensive workflow solutions that integrate EMR, practice management, population health, patient engagement, analytics and connectivity solutions to help you serve your patients. In the last six months we’ve:

  • Enabled access to PDMP in over thirty states
  • Kicked-off the SP3 Limited Availability process
  • Deployed VBC Analytics to hundreds of providers
  • Deployed Hospital Connect v1.0 to over 35 practices across the country
  • Released Hospital Connect v2.0 with auto-query in Limited Availability – Released Ambulatory Population Health tools
  • Released a new Workflow Optimization Analytics application
  • Continued to deploy FHIR based APIs
  • Developed v19 to be released in the second half of the year
  • Provided access to hundreds of online training courses
  • Supported many customers with their deployment of Simple Chart

Over the last few weeks, we’ve received a lot of valuable insights from you. You’ve shared the features that you value the most, such as managing your own revenue cycle processes, the ability to create robust and customized content, and the open access to, and reportability of, your data. We’ve also learned more about the things we could improve, including the eRx process, immunizations, and the overall user interface.

We are taking all of your recent and prior feedback and are incorporating portions of it in a revised roadmap that we’re planning to release later this year. In the meantime, we remain committed to our planned 2019 releases and the solutions you are anticipating. Centricity Practice Solution and Centricity EMR v.19 are scheduled for Limited Availability in the second half of the year.

We continue to make progress on the integration of our two companies. We believe our combined organization will bring you even more value through extensive expertise, exceptional customer experience, and industry-leading capabilities. As Bob Segert, our Chairman and CEO, indicated in his letter announcing the merger on February 11th, our goal is to leverage the best of both the Centricity and athenaOne offerings to bring an improved, world class portfolio to market. We are committed to our strategic priorities of helping you navigate the transition to value-based care, improving revenue cycle performance, and enhancing the clinician experience. We expect to share more about our combined product strategy later in the year.

Thank you again for your continued partnership with us. We will be as transparent as possible through this integration process, and you can expect to hear more from us in early May. We continue to seek your feedback, and would appreciate your input on this three-minute survey to tell us how we’re doing and submit ideas for how we can better serve you.

Chad Dodd
Vice President & General Manager, Ambulatory Practice Solutions