join us for a fall webinar and learn something new

Announcing the kickoff of the Fall Webinar Series with our first v20 Readiness Wednesday session.

Access the recording now -> HERE

upgrade to eSM 4.4.3 today

We were recently notified by our partner Surescripts of an issue in the eSM application, which can cause drug strengths greater than 15 characters to be truncated.

This issue has been fixed in eSM 4.4.3, which is now available. We advise all practices with ePrescribing enabled to update to eSM version 4.4.3.

Read more – > HERE

21st Century Cures Act FAQ

A new 21st Century Cures Act FAQ is now available. We also include links to on demand webinars on the topic, for additional support.

Read more – > HERE

End of Life and End of Service for InfoScan formularies

We are writing to inform you of an End of Life and End of Service for InfoScan formularies effective July 1, 2021.

Read more -> HERE

Q3 Quality Reporting Update

The third quarter of the year is an important time for finalizing performance improvement efforts related to quality programs. To help you and keep you focused on your efforts, we’re sharing some key updates with you. In this communication, we highlight recent measure updates, measure updates scheduled for later this year, webinars available, and Quality Submission Services (QSS) enrollment.

Read more -> HERE

End of Life and Support Announcement

Effective July 1, 2021, the End of Life & End of Support will take place for the products below:

    • CPS 12.2.X, which includes all CPS 12.2 Service Packs and related products
    • CEMR 9.10.X, which includes all CEMR 9.10 Service Packs and related products

We recommend a timely upgrade to the most recent release, athenaPractice v19, athenaPractice v20 or athenaFlow v19 or athenaFlow v20 (when available). Read more -> HERE

Important Updates to Appropriate Use Criteria (AUC) and SUPPORT Act

Two CMS regulations, AUC and Section 2003 of the SUPPORT Act related to Medicare Part D – EPCS programs, have recently been updated. Both updates can potentially impact your current plans to adopt EPCS and upgrade to v20 before year end.

Read More -> HERE

patient payments – taming the wild side of practice revenue

We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on August 27, 2020 at 1 p.m. ET. Listen as Trischa Blok, Software Application Specialist for Family Care Physicians, shares her experience with SwervePay and discusses the results the practice has realized due to an efficient and automated patient payments solution.

Register -> HERE

Security Vulnerability in all versions of eScriptMessenger

There is a security vulnerability with Surescipts eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites using athenaPractice or athenaFlow for electronic prescribing. Impacted customers are advised to update to eSM 4.4.2.

Read more -> HERE

The Road to Recovery: Leveraging Phreesia to Rebuild Your Schedules

Join us on July 17, 2020 for a webinar with our partner, Phreesia on rebuilding schedules.

Learn more and register – > HERE

protect your practice from eScriptMessenger’s security vulnerability

We’re reaching out to your athenaPractice and athenaFlow customers on July 10, 2020 to inform them of the security vulnerability with Surescipts’ eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites using athenaPractice or athenaFlow for electronic prescribing. We provide steps to take to protect against the issue.

Read More about this -> HERE

join us for a webinar on MIPS & Medicaid HIE Sending Health Information Measure Review

We invite customers to register for the MIPS & Medicaid HIE Sending Health Information Measure Review webinar taking place on July 16, 2020 at 2 p.m. ET

Register -> HERE

21st Century Cures Act – athenahealth is on it!

We’re reaching out to athenaFlow and athenaPractice customers on July 7 inviting them to register for the 21st Century Cures Act webinar on July 21, 2020 at  1pm ET. Register -> HERE

Register for the Medicaid HIE Request/Accept Measure Review Webinar on July 9

We’re reaching out to athenaFlow and athenaPractice customers on July 2 and July 8 to remind them to register for the Medicaid HIE Request/Accept Measure Review webinar taking place on July 9 at 2PM ET. Register -> HERE 

Join us for a deep dive into the future of healthcare

On September 17-18, we will be hosting a 2-day virtual thought leadership event: Healthcare’s Next Act. This event will bring together customer and prospect healthcare leaders from across the country to participate in conversation and gain valuable knowledge and insights about the future of healthcare. Read more -> HERE

new sunset date and regulations coming in 2021

We write to inform customers that Surescipts SCRIPT 10.6 is now extending its sunset date to September 1, 2021. We take this opportunity to also remind customers of new regulations coming in January 2021. Read more -> HERE

join us for a summer webinar and learn something new

The Summer Webinar series for athenaPractice and athenaFlow customers begins July 1, 2020, and includes Medicare HIE Review Sessions, Customer Briefings, Partner Webinars, and v20 Readiness Wednesday sessions. Read more & Sign up -> HERE

Quality Reporting: Mid-Year Considerations

A message to customers providing them with resources to prepare them for quality reporting. Read more -> HERE

We’re Updating the Customer Portal

We’re updating the Customer Portal to reflect new branding and changing the site URL.  Read more -> HERE

a message from athenahealth

A message from athenahealth to share the company stance on racial injustice. Read more -> HERE

keep your organization protected with Windows 7 ESU

Anyone is who is still using Windows 7, regardless of which product they use, is vulnerable to security threats. We have worked with Microsoft to offer an extended security program for Windows 7 until January 12, 2021. We encourage anyone still using Windows 7 to participate in this discounted/free security program. Learn more -> HERE

explore your new home for online training

We’re excited to announce that all online training courses formerly on Centricity Learning are now available on the athenahealth Learning Portal! Read more -> HERE

announcing Thrive by athenahealth, rescheduled from October 2020 to April 2021

As we continue to draw customers together under the athenahealth umbrella, I’m pleased to announce a new event in April 2021 that combines the CHUG conference with athenahealth’s annual summit. Thrive Summit will be held April 7-9, 2021 in Austin, TX, and we expect more than 2,000 healthcare leaders like you to join us from across the country for three days of learning, sharing, and connecting.

Read more -> HERE

The new Learning Portal is coming June 8, 2020 – are you ready?

We’d like to remind you that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal on June 8, 2020. Learn more -> HERE

automating patient revenues in a touch-free environment

We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on June 11, 2020 at 1 p.m. ET, covering a touch-free solution for optimizing patient collections. Learn more & register -> HERE

be alert for phishing attempts

On May 14, 2020, a phishing email was sent to an athenahealth customer in an attempt to fraudulently collect a payment. Read more about this incident here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007wRT1

 

Curious about the CARES Act? Join us for a webinar May 20

During this webinar, we’ll explore government action to date on COVID-19 and discuss key healthcare provisions and programs. Topics will include the Paycheck Protection Program, Provider Relief Fund, and the recent surge in telehealth adoption.

Read more and sign up -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007vyN1

get ready for the new athenahealth Learning Portal

We’re excited to share that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal in June.

Read more here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007vl1d

 

Join us for a webinar on the MIPS and Medicaid Patient Access measure on May 14

We’ve replaced the previously announced partner webinar hosted by HealthGrid with a session titled “MIPS & Medicaid Patient Access Workflow Review.”

Interested in improving your results for Patient Access? We invite you to join us for a webinar on May 14, 2020 at 2:30 p.m. ET, where we’ll review the measure and the workflows that will help you meet it.

Register here -> Spring Webinar Series

 

Join us for a webinar on Health Information Exchange (HIE) April 29, 2020

Do you want a better understanding of the MIPS Receiving and Incorporating Health Information measure? Join us for a webinar on April 29, 2020, at 2:30 p.m. ET for a  review of the measure and the workflows that will help you meet it.

Learn more and sign up here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007nQ4z

Introducing CARES Act hotline

A letter from Bret Connor outlining information and resources relevant to the CARES Act, including the newly established hotline and a grid of programs associated with the CARES Act. Read it here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007nQ4V

Join Phreesia to learn about Zero-Contact Patient Intake

While many providers have shifted to telehealth to reduce the spread of COVID-19, some patients still require in-person care. We’re pleased to partner with Phreesia for a webinar on Thursday, April 30 at 1 p.m. ET covering Zero-Contact Intake, a new offering that enables primary care, single-specialty, and multi-specialty providers to perform necessary intake tasks while reducing contact between staff and patients.

Learn more -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007nCTA

A message from Chad Dodd on Surescripts, COVID-19, and v20

Surescripts is extending its deadline to sunset SCRIPT version 10.6 beyond December 1, 2020. The new date has not been announced, and we are informing customers of the change and confirming that we’re proceeding with v20 release plans. Read more -> HERE

supporting you through COVID-19 and beyond

We’re pleased to invite you to a webinar on Tuesday, April 7, 2020 at 2 p. m. ET to learn how we’re working to help your organization during the COVID-19 outbreak and beyond. Click here to REGISTER

Joins us for a spring webinar, and learn something new

As we inch our way into spring, we’re excited to announce our Spring Webinar series! These sessions are designed to help you increase efficiency, enhance care quality, and strengthen financial performance while keeping you up-to-date on product and company developments. Read More -> HERE

we’re ending support for BMAC; here’s what you need to know

In conjunction with the release of C-Now, we’re also ending support for BMAC beginning with v20, which will be released later this year. All BMAC workflows can be transitioned into C-Now to take advantage of its improved features. Read More ->> HERE

a message from Chairman & CEO Bob Segert

We are in the midst of one of the most profound crises of our lifetimes. My heart goes out to you, the healthcare heroes, for being on the front lines relentlessly fighting this pandemic. Read more -> here

confirm with the lab before sending COVID-19 tests

To avoid unnecessary delays in diagnosis, ordering providers should first confirm that the receiving lab is able to test for COVID-19. READ MORE HERE

COVID-19: We’re here for you

We want you to know that we are thinking of you on the front lines of managing Coronavirus Disease 2019 (COVID-19). While you are navigating this rapidly evolving situation, we are taking every step to ensure that athenahealth is prepared to support you through it.

An update from athenahealth CEO Bob Segert and Chief Customer Officer Bret Connor – CLICK HERE

Action required before Microsoft’s mandatory security update

There is a security vulnerability in Microsoft’s default configurations. Microsoft will release a required security update in the second half of 2020 that addresses the issue, and in the meantime we’ll provide instructions for users to prepare their systems and avoid being locked out once the update installs. This communication applies to athenaPractice* and athenaFlow** users.

Please find below the link to the communication on the Customer Portal.

https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007GMcG

The Dose | Ambulatory Practice Solutions

Don’t miss the latest on Ambulatory Practice Solutions from athenahealth! Read full article for helpful resources, information, and more.

2019 novel coronavirus (2019-nCoV) update

 Earlier this week we reached out with initial information on the 2019 novel coronavirus (2019nCoV). CDC released an update today, please read full article for details.

Patient Safety Alert

We are actively investigating an issue where the Quantity Qualifier may not save as expected in the Rx Refill Form. When entering a medication using the Update Medication form for the first time, a provider can define the dosage type. However, when the provider saves it to the medication list and refills it with the Rx Refill form, it may not pull in the intended quantity qualifier (dosage type). For more information including recommendations, please read full article.

your customer success manager is ready to help

Just a few months ago in September, I shared the exciting news that we were expanding athenahealth’s Customer Success model to all Centricity customers supported by athenahealth. If you missed that communication or need a reminder, I’ve included it here. As part of the announcement, I also made a promise to stand up named Customer Success Managers (CSMs) for every single customer by the end of 2019, except for those supported by our value-added reseller partners. I’m thrilled to say that we delivered on that promise and your organization now has a dedicated CSM who’ll serve as your partner throughout your ongoing athenahealth journey. To read the full letter from athenahealth’s Chief Customer Officer Bret Connor, please click here.

tracking the 2019 novel coronavirus (2019-nCoV)

We’re actively monitoring the spread of the 2019 novel coronavirus (2019-nCoV) now global in reach having been reported in a growing list of international locations. We understand that this has potential effects for you and your patients and are including information and guidance below for your convenience. For more information, read full article.

Be in the Know with These New Webinars

We’re excited to announce that we’re adding new webinars to our Winter Webinar Series, including several webinars designed to help you prepare for the mandatory v20 update by covering topics like tech planning, EPCS, Dr. First, and more. As always, all webinars in the series aim to help you increase provider efficiency, enhance care quality, and strengthen financial performance, as well as keep you up to date on product and company announcements.

Read full article for more information and to register for the webinars.

 

Thank You for Your Continued Partnership

It was great seeing many of you in October at CHUG. While there, I had the opportunity to speak to a lot of customers and talk through your questions and concerns. I wanted to share a few thoughts based on those conversations, along with an update on the product roadmap for those of you who weren’t able to attend.  Read on for more information.

Upcoming Centricity Version Updates

two releases are coming up, v19 and v20 

We’re pleased to announce two upcoming releases, v19 and v20, for Centricity™ Practice Solution and Centricity EMR. Both releases include several new benefits and usability updates. Please read more  for what you can expect in each release and where to find more information.

Be in the know with these new webinars

We’re excited to announce our Winter Webinar Series! The webinars in this series are designed to help you increase provider efficiency, enhance care quality, and strengthen financial performance, as well as keep you up to date on product and company announcements. For more information and to register for the webinars, click here.

Update your URLs by December 31 to avoid loss of functionality

There are URLs within Centricity™ Practice Solution and Centricity EMR that must be updated to maintain certain product functionalities. The URLs are changing as a result of these solutions moving off GE’s hosted services to athenahealth’s. The new URLs will take effect January 1, 2020. For more information including how to make the update, please click here.

Value-Based Care Survey

Your input and feedback are valuable in helping us assess your organization’s current and future participation in value-based payment contracts and care delivery programs. Your participation in the Value-Based Care: Current and Future Plans Survey will help us understand how we can best support you and will help to inform our future product priorities and development of new offerings.

The survey should take 10-20 minutes to complete. We appreciate your feedback and willingness to participate!

Customer Portal Maintenance

Scheduled customer portal maintenance

The customer portal will be undergoing planned maintenance from 2 a.m. – 7 a.m. ET on Sunday, November 3, 2019. During this time period, you’ll be able to view information on the portal, but will not be able to create or update cases, download files, or contribute to chat threads. For more details including emergency support numbers, please click here.

Increase Revenue with Phreesia Patient Intake

Join us for a webinar hosted by Phreesia, the 2019 KLAS Category Leader in Patient Intake Management, to learn how you can improve patient
payments and drive collections. The webinar will be on Tuesday October 29 at 1 p.m. ET. For more information and to register for the webinar, click here.

The Dose: Ambulatory Practice Solutions

Welcome to your first issue of The Dose newsletter – your quarterly roundup of news, updates, and resources from athenahealth! We’ll include helpful links and information in each issue, so you may want to save the newsletters to reference later.

Read The Dose now!

End of Centricity Support – July 2020

As a reminder, we provide support services for the most current Centricity software solution plus one prior version. Connected to the General Availability release of Centricity Practice Solution (CPS) 12.3 Service Pack 3 and Centricity EMR (CEMR) 9.12 Service Pack 3, we’re announcing End of Support effective July 1, 2020, for the following products:

  • CPS 12.0, including all CPS 12.0 Service Packs and related products
  • CEMR 9.8, including all CEMR 9.8 Service Packs and related products
  • CPS 12.2, CPS 12.2 SP1, and related products
  • CEMR 9.10, CEMR 9.10 SP1, and related products
  • Dental 2.7 (VisDental powered by Visualutions)

Note: CPS 12.2.2 and CEMR 9.10.2 and up remain fully supported.

The support items ending on July 1, 2020, for the products listed above are:

  • Monthly KB releases
  • Software updates (security, enhancements, bugfixes)
  • Online or phone support (will be limited to access to Communities and Knowledge base)
  • Medication files and interaction checking
  • Terminology updates
  • Value setup dates for quality reporting
  • Annual Problem code and Charge code updates
  • Access to Advanced Problem Search
  • CCC Basic and Specialty forms update

Make the upgrade, realize the benefits

To keep your system up-to-date with the latest security patches, technology improvements, and regulatory requirements, please upgrade to the most recent releases, which are CPS 12.3 Service Pack 3 and CEMR 9.12 Service Pack 3. Below is a summary of the benefits provided by the latest versions of CPS, CEMR, and related products.

PRODUCTSUPPORT END JULY 1, 2020REMAINS FULLY SUPPORTEDRECOMMENDED VERSIONBENEFITS OF UPGRADING TO RECOMMENDED VERSION
Centricity Practice Solution≤12.2.1≥12.2.2≥12.3 SP 3• Improved performance & stability • Reduced likelihood of security incidents • Compliance with most recent regulatory updates
Centricity EMR≤9.10.1≥9.10.2≥9.12 SP 3• Improved performance & stability • Reduced likelihood of security incidents • Compliance with most recent regulatory updates

Related Products

Centricity Patient Portal / Centricity Clinical Messenger≤7.0≥8.0• Simplified portal registration • Improved patient experience • Compliance with most recent regulatory updates
eScript Messenger≤4.2.1≥4.3.2• Improved prescription handling when connectivity issues occur • Compliant with current NCPDP standard
Document Management≤8.9≥9.1.9
Centricity Bridge≤4.5.8≥4.6
Automated Clinical Messaging (available from Surescripts)≤3.2.5≥4.0
Dental (VisDental powered by Visualutions)≤2.7≥2.8• Enhanced integration with CPS • Visual charting comparing prior exams • Simplified interfacing with 3rd party dental imaging solutions

We continue to invest in improving both CPS and CEMR with new features and functionality. Please visit our Customer Portal for information related to CPS 12.3 SP3 and CEMR 9.12 SP3 and its availability. To discuss your upgrade path, contact us at [email protected]

Sincerely,

Chad Dodd
General Manager, Ambulatory Practice Solutions

CHUG: Reminder: 2015 Edition CEHRT Requirements: 1 week left

We’re committed to supporting your preparation for the 2019 CMS (Medicare and Medicaid) quality payment programs. For those reporting on the Promoting Interoperability performance category,  you must be on 2015 Certified Electronic Health Record Technology (CEHRT) before starting your 2019 90-day performance period. With just over 1 week remaining, it’s time to confirm that you’ve enabled the complete 2015 CEHRT solution set:

  • Centricity™ EMR 9.12 or Centricity Practice Solution 12.3
  • Centricity Integration with Azure, our Azure Active Directory (AAD) solution
  • CCDA 2.1
  • Patient Portal and Secure Messaging
  • Centricity Patient API
  • ePrescribing 4.2.2 or higher
  • Other: Syndromic, Immunization, and CCDA interfaces

Below is additional information that may be useful as you work through the 2015 CEHRT requirements:

Where do I find helpful resources on enabling all these 2015 CEHRT solutions?
Log in to the Customer Portal and select the Community tab and your product, followed by the Upgrade Resources button. From there, click on the link to 2015 Edition CEHRT or other pages like Technical Planning and Education.

How do I confirm that we’ve completed our 2015 CEHRT readiness steps?
Review this post install checklist which walks through the steps for verifying your configuration for our suite of 2015 CEHRT solutions. CMS does not expect you to attest to being compliant with 2015 Edition CEHRT. They do state that “2015 Edition functionality must be in place by the first day of the Promoting Interoperability performance period.” Refer to the CMS  2019 Promoting Interoperability Performance Category Fact Sheet, page 4, for more information.

Upcoming 2015 CEHRT Office Hours
If you’re in the process of enabling these solutions and need help, we have one more 2015 CEHRT Office Hours on the schedule. This will be an interactive event where we focus on addressing any questions you may have. Please consider inviting the IT staff responsible for implementing your 2015 CEHRT solutions.

Click here to register: September 24
The webinar is scheduled from 2:30 – 3:30 p.m. ET but may end earlier if questions wrap-up.

Lastly, please take a few minutes to complete this survey to help us understand your 2015 CEHRT status and provide you with the resources you need. If you’ve taken the survey before and have updates or have completed enabling all the 2015 CEHRT solutions, we’d appreciate you taking the survey again to share that information.

Final Release Impacting 2019 Quality Reporting and 2015 CEHRT

We’re pleased to announce the release of Database Scripts for Patient Data Access Checkbox for Centricity Practice Solution (CPS) and Centricity EMR (CEMR). This is our final release in a series of releases that can positively impact 2019 quality reporting and 2015 CEHRT.

To review the release notes and upgrade guidance, please click here.

Only 6 Weeks Left!

We’re committed to supporting your preparation for the 2019 CMS (Medicare and Medicaid) quality payment programs.

For those reporting on the Promoting Interoperability performance category, you must be on 2015 Certified Electronic Health Record Technology (CEHRT) before starting your 2019 90-day performance period. With only six weeks remaining, it’s important to start now. Please know that it can take multiple weeks to implement some of these 2015 CEHRT solutions.

Below is the complete 2015 CEHRT solution set:

✓  Centricity™ EMR 9.12 or Centricity Practice Solution 12.3

✓  Centricity Integration with Azure, our Azure Active Directory (AAD) solution

✓  CCDA 2.1

✓  Patient Portal and Secure Messaging

✓  Centricity Patient API

✓  ePrescribing 4.2.2 or higher

✓  Other: Syndromic, Immunization, and CCDA interfaces

If you need help enabling these solutions, please attend our 2015 CEHRT Office Hours webinars. These are interactive events where we focus on answering any questions you have. Please consider inviting the IT staff responsible for implementing your 2015 CEHRT solutions.

Upcoming Dates for our 2015 CEHRT Office Hours
Click on the links below to register for the webinars. All webinars will be from 2:30 – 3:30 p.m. ET. Sessions may end earlier if questions wrap-up.

Below is additional information that may be useful as you work through the 2015 CEHRT requirements:

Where do I find resources on enabling 2015 CEHRT?
For support resources, log in to the Customer Portal, select the Community tab and your product, followed by the Upgrade Resources button. From there, click on the link to 2015 Edition CEHRT or other pages such as Technical Planning or Education.

What’s new?
We know that many of you are enabling our Patient API integration, the final step of the 2015 CEHRT readiness program. Once our Patient API integration (B2C Script) is implemented, the final steps are determining whether to contract with an API vendor and how to provide instructions to patients. To provide additional guidance on this matter, we held a Patient API webinar on August 6. You can access it on-demand here.

You can also view our What’s New section from our Upgrade Resources page on the Customer Portal. This section will summarize what we’ve added or changed each month.

How do I confirm we’ve completed our 2015 CEHRT readiness steps?
Review this post-install checklist which walks through the steps for verifying your configuration.

Lastly, please take a few minutes to complete this survey to help us understand your 2015 CEHRT status and provide you with the resources you need. If you’ve taken the survey before and have updates or completed enabling all of the 2015 CEHRT solutions, we’d appreciate you taking the survey again to share that information.

2015 edition CEHRT: What You Need to Know

In the context of your readiness for 2019 quality reporting programs and the need to use 2015 Edition Certified Electronic Health Record Technology (CEHRT), we want to bring to your attention that you may need to update your interface(s).

For your reference, below is the complete 2015 CEHRT solution set including the solution we’re focusing on in this letter, interfaces.

  • Centricity™ EMR 9.12 or Centricity Practice Solution 12.3
  • Centricity Integration with Azure, our Azure Active Directory (AAD) solution
  • CCDA 2.1
  • Patient Portal and Secure Messaging
  • Centricity Patient API
  • ePrescribing 4.2.2 or higher
  • ✓ Other: Syndromic, Immunization, and CCDA interfaces

For these interfaces, the third party you send data to controls what they can receive and send back to you. In most cases, we expect you’ll be able to use the interfaces as they are. However, please read below for details on when interface changes might be needed and the steps to take if necessary.

Syndromic Interface:
If you actively use a QIE Syndromic Interface, we can help update it to meet 2015 CEHRT criteria. Please note that you must configure your Syndromic Interface in a way that the agency you work with can receive. When your agency notifies you that they’re ready to adopt changes to meet 2015 CEHRT criteria, enter a ticket on our Customer Portal or contact Support Services at 888.436.8491 (option 2, option 2) to request an update to your interface. Please be prepared to provide your agency’s requested configuration changes.

Immunization Interface:
If you actively use a QIE Immunization Interface, please confirm whether you can query and import a response. This bi-directional capability is required to be 2015 CEHRT compliant. If you find that you don’t have the query capability, but your chosen agency supports it, enter a ticket on our Customer Portal or contact Support Services at 888.436.8491 (option 2, option 2) to request an update to your interface.

CCDA Interface:
If your QIE CCD/CDA Export-Import Interface sends health information to a Health Information Services Provider (HISP), such as MedAllies, then it likely uses a TOC CCDA. In this case, after you enable CCDA 2.1 in Centricity Practice Solution or Centricity EMR, your CCD/CDA interface will automatically start sending CCDA 2.1 files. MedAllies will forward the CCDA as is. No changes are required to the interface itself.

If your QIE CCD/CDA Export-Import Interface(s) sends a Clinical Visit Summary (CVS) CCDA, it can remain in version 1.1 since CVS CCDAs aren’t utilized by any Promoting Interoperability measures. You can configure Centricity Practice Solution or Centricity EMR to create TOC CCDAs with the 2.1 version and leave CVS CCDAs at version 1.1. Follow the steps below to update your CCDA versions:

  1. Navigate to our interoperability settings
    • Centricity Practice Solution: Administration > System > Interoperability > CCDA Version
    • Centricity EMR: Go > Setup > Settings > Interoperability > CCDA Version
  2. Confirm that the Clinical Visit Summary CCDA version is set to 1.1
  3. For all other CCDA types listed, change the version to 2.1 once you’ve completed the implementation steps for CCDA 2.1

New Qvera CCDA Reconcile Form:
Qvera has updated their QIE Reconciliation Form to allow QIE-imported CCDAs to meet the 2019 Support Electronic Referral Loops by Receiving and Incorporating Health Information measure. If you import and reconcile CCDAs from a QIE Interface, you need to implement the new form. Please enter a ticket on our Customer Portal or contact Support Services at 888.436.8491 (option 2, option 2) to request our services to implement the new form.

Note that for any changes requested, we’ll need to create a scope of work with associated costs.

We are committed to making sure you have what you need for 2015 Edition CEHRT preparedness. Please take a few minutes to complete our survey to help us provide you with the resources you need.

Reminder: Virence Health Briefing

The next edition of the Virence Health Briefing webinars is set for August 15, 2019. In this webinar, we’ll provide a company update, share important product information, and answer any questions you may have.

Virence Health Briefing
For Centricity™ Practice Solution and Centricity EMR Customers
DATE: August 15, 2019
TIME: 2:30-3 p.m. ET | 11:30 a.m.-12 p.m. PT

Please click here to register for the Virence Health Briefing webinar.

You’re required to register to join the event. The audio will be broadcast over the Internet. We’ll record the meeting and post it to the new Customer Portal for those who can’t attend live. We hope you will join us!

New Webinar Added to the Summer Series: Centricity™ Patient API

Please join us for a Centricity Patient API webinar next Tuesday, August 6, at 2 p.m. ET. Back by popular demand, this interactive event will help you become ONC 2015 CEHRT compliant with the 2019 MIPS Promoting Interoperability (PI) measure to Provide Patients Electronic Access to Their Health Information.

The Centricity Patient API webinar will cover:

  • Pre-requisites and how to request API access
  • Patient data access setup in Centricity Practice Solution or Centricity EMR
  • Collaborating with app developers
  • AliveQ&A

 

Centricity Patient API Webinar
For Centricity Practice Solution and Centricity EMR Customers

DATE: August 6, 2019
TIME: 2 – 3 p.m. ET | 11 a.m. – 12 p.m. PT

Click here to register

Registration is required to join the event. The audio will be broadcast over the internet. We’ll record the meeting and post it to the new Customer Portal for those who cannot attend live. We hope you will join us!

CENTRICITY isa registered trademark of General Electric Company and issued under license to VVC Holding Corp.

 

Do you have a plan for becoming 2015 CEHRT compliant?

Only 9 weeks left … do you have a plan for becoming 2015 CEHRT compliant?

As your partner in achieving better healthcare outcomes, we’re committed to supporting your preparation for the 2019 CMS (Medicare and Medicaid) quality payment programs.

Now that it’s the middle of summer, all customers participating in a quality reporting program should have a plan in place for enabling 2015 Certified Electronic Health Record Technology (CEHRT). For those reporting on the Promoting Interoperability performance category, you need to be ready before starting your 90-day performance period.

For more information on the ONC 2015 CEHRT requirements and timing, and to sign-up for our ONC 2015 CEHRT Office Hours webinar, please click here.

Summer Webinar Series Announced

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We are excited to announce our summer webinar series!  This series is designed to help you increase provider efficiency, enhance care quality, and strengthen financial performance as well as successfully transition to the ONC 2015 Edition of Centricity Practice Solution or Centricity EMR.

Please click here for more information and to register for the webinars.

Important Update: Service Pack 2 & 3 Hotfixes

We’re pleased to announce that the hotfixes for CentricityTM Practice Solution 12.3 and Centricity EMR 9.12 Service Pack 2 and Service Pack 3 are now available to download and install. We recommend that any customer planning to report for Promoting Interoperability in 2019 should install the appropriate hotfix at the earliest time possible.

For more information including the link to directly access your solution’s download, click here.

Upcoming Changes to the Customer and Learning Portals

Dear Centricity™ Customers:

We continue to come together and integrate athenahealth and Virence Health into a single operating model. As previously communicated, you’ll soon experience changes to the existing Customer Portal. In addition, the way you access the Learning Portal will also change as part of this ongoing initiative.

Customer Portal: On July 10, 2019, the existing Customer Portal will begin transitioning to a new athenahealth-based platform. To access the Customer Portal, please navigate to https://centricity.athenahealth.com. As of July 10, the former Customer Portal link will no longer be accessible, and you should begin solely using this link. If you have trouble logging into the Customer Portal, please reach out to your support team.

Learning Portal: As of roughly 5pm EST today, July 9, the former Learning Portal link will no longer be accessible as we are migrating the data/history to a new site. Starting on July 11, you’ll begin to access a new URL for launching computer-based training: www.athenahealthlearning.com. You can log in with the same username you use today and, after a quick password reset, you’ll be able to resume your existing training and register for new training. Please be aware that you will not need a new redemption code if prompted for one at sign-in. If you have difficulty accessing the portal, please contact [email protected].

Login to the Customer Portal (on July 10) to read more about these changes.

Ransomware threat – act now to protect your data

Dear Centricity™ Customers:

There has been a global uptick in a wide variety of ransomware campaigns in recent weeks. To protect yourself and your data, we’re urging you to take action to make sure your software systems are up-to-date.

Login to the Customer Portal to read more including best practices for protecting against ransomware attacks.

*Reminder* – Customer Portal Changes are Coming

Dear Centricity™ Customers:

We continue to come together to transform our business and reorganize our resources to integrate athenahealth and Virence Health into a single operating model. As a reminder, you will soon experience changes to the Customer Portal as part of this ongoing initiative.

Login to the Customer Portal to read more about what’s changing and when.

SERVICE PACK 3 – ACHIEVES GENERAL AVAILABILITY

Dear Centricity™ EMR Customers:

We’re pleased to announce that Service Pack 3 for Centricity EMR 9.12 became Generally Available for download and install on Friday, June 21. Service Pack 3 includes over 25 stability, performance, and usability fixes.

Login to the Customer Portal to read more and access the download link.

Upcoming Changes to the Customer Portal

Dear Centricity™ Customers:

We continue to come together to transform our business and reorganize our resources to integrate athenahealth and Virence Health into a single operating model. As part of this ongoing initiative, you will soon experience changes to the Customer Portal.

Login to the Customer Portal to read more about what’s changing and when.

HOSPITAL CONNECT 2.0 IS NOW GENERALLY AVAILABLE

HOSPITAL CONNECT 2.0 IS NOW GENERALLY AVAILABLE, MARKING ANOTHER IMPORTANT STEP IN ADVANCING INTEROPERABILITY

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We’re excited to announce that Hospital Connect 2.0 is now Generally Available. This is the second release of Hospital Connect, which enables Centricity customers to share patient data via the Carequality Interoperability Framework.

Login to the Customer Portal to read more about the Carequality Interoperability Framework and features/benefits of Hospital Connect 2.0.

CHUG Fall 2019 Registration Open NOW!

Please join us at the CHUG Fall 2019 Conference in Orlando, Florida, October 17-19, as we discuss “Continued Journey to Success…Centricity and athenahealth”

Success is not an event, it is a process. Success doesn’t just happen, it requires a journey of working through developments and deviations to get to the next step. In today’s healthcare environment being adaptable is the first step in the journey to success.

CHUG Fall 2019 will be unlike any other CHUG conference that you’ve attended before. You won’t want to miss hearing from athenahealth executives as they layout their successful steps in the journey thus far. Hear from users and vendors on how they are embracing the journey of technological transformation, streamlining workflows, enhancing coordination of care and improving patient safety more than ever before.

Centricity and athenahealth customers are on this journey together and the future looks bright with innovation and technological enhancements.


Come early and attend a pre-conference class!

  • Clinically Speaking: Understanding the Cloud Based Voice Recognition
  • HTML Form Building with Clinical Forge
  • Beginning Visual Form Editor
  • Intermediate Visual Form Editor
  • Closing the Gap on Clinical Quality, Financial Performance, Best Practices, and EHR User Satisfaction
Click here for more information about this year’s pre-conference classes.

Special Discounts Available for this Year Only!

If you are a first time attendee, you are eligible for a $50 discount off your full conference registration. To receive this discount, please use the code FIRSTCHUG.

Alternatively, if you’ve attended 6 or more CHUG conferences, you’ll also receive $50 off. To receive the discount, please use the code FREQUENT2019.

Please note that these discounts will be monitored. If these codes are used improperly, the discount will be rescinded.

These discounts only apply to Full Conference registrations for Licensed Users.

Saver Discount ends July 31st – Register Today and Save!


Call for Presentations is Now Open!

The CHUG Board invites all persons interested in athenahealth’s Centricity ambulatory products to submit topics to be considered for presentations at the CHUG Fall 2019 Conference.

When reviewing submissions, the CHUG Board favors presentations presented by the active users of Centricity ambulatory products. The goal of CHUG is to foster collaboration, sharing of ideas, and lessons learned from the community.

Here are some topics of interest, but don’t limit yourself to these…
  • How what you are doing in the EMR impacts others throughout the office?
  • How will wearable technology affect the healthcare industry?
  • How are you utilizing the data you have to make business decisions?
  • Is AI ready for the limelight?
  • Are you ready for cost transparency?
  • Finance 101 for your organization – how much should others know within your organization?
  • Hiring right for the first time
  • Managing in an ever-changing workplace
To submit your presentation –
  • Click the button below
  • Go to Log In and create an account with your e-mail and password
  • Return to the website and submit your presentation

All approved sessions will receive 2 discounted conference registration fees ($250 off full registration or 1 complimentary day pass)

Don’t wait! Deadline is Friday, June 14th!

 

Known Product Issues: Electronic Prescription Renewal

Dear Centricity Practice Solution and Centricity EMR Customers:

We would like to direct your attention to two important product issues with electronic prescription renewal requests:

Issue #1: The medication in the message to the pharmacy may be incorrect if the user makes a change to the renewal following a non-standard workflow. This will affect all versions of Centricity Practice Solution 12.2.X, 12.3.X and Centricity EMR 9.10.X, 9.12.X.

Issue #2: In response to an electronic renewal request from the pharmacy, a user can change the quantity qualifier in the prescription refill form. Upon making the change using the inline edit field, the patient instructions will be replaced with “Undefined”. If the user proceeds without modifying the instructions, the resulting response to the pharmacy reverts to the original prescription with the original quantity qualifier and patient instructions. However, the chart note and prescription history will maintain the changes and display the new quantity qualifier and “Undefined” in the instructions. If the user changes the quantity qualifier in the prescription form via the edit icon, the resulting response to the pharmacy will not contain the change in quantity qualifier that is now represented in the patient’s medication list. This will affect all versions of Centricity Practice Solution 12.3.X and Centricity EMR 9.12.X.

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information.

IMPORTANT PRODUCT NOTICE: Windows 10 Impact on Centricity Practice Solution

Dear Centricity Practice Solution Customers:

As your essential partner for better healthcare outcomes, we wanted to inform you of an issue with the Microsoft Windows 10 update build 1809. If you update to this version, after a user logs in Centricity Practice Solution will not open.

The good news is that we worked with Microsoft on this issue and a resolution is available for Windows 10 update build 1809. If you install Microsoft KB 4490481 along with the Windows 10 update build 1809, users will be able to log in and open CPS. Please reference the KM 43798 on our Customer portal for more details.

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

Encore of ONC 2015 Edition Compliance Webinar Added to Series

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Spring flowers are beginning to bloom, so we are getting ready to wrap up our winter webinar series.

Before we do, we’ve scheduled an encore performance of an important webinar, “ONC 2015 Edition

CEHRT Preparedness: CMS Requires More Than an Upgrade” to allow more customers to attend the

session live. This webinar will take place on April 30, 2019.

As I mentioned in a prior communication, we want to be sure you are aware that compliance with

the 2019 CMS (Medicare and Medicaid) quality payment programs1 will require a four-step

process that we estimate will take approximately three months. This process must be

complete before the start of your reporting period, so the time to prepare is now.

 

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

athenahealth Integration Status Update

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We are now eight weeks into the merger with athenahealth, and I am writing to reassure you that, although our corporate name has changed, our commitment to you is unwavering. We are now one company under the athenahealth brand that supports both the Centricity and athenaOne product suite. We will continue to proceed with planned release updates and endeavor to provide the best possible support for Centricity Practice Solution, Centricity EMR, Community Health Solution, and related products. Your success and satisfaction are our number one priority.

We remain focused on upgrading and maintaining the comprehensive workflow solutions that integrate EMR, practice management, population health, patient engagement, analytics and connectivity solutions to help you serve your patients. In the last six months we’ve:

  • Enabled access to PDMP in over thirty states
  • Kicked-off the SP3 Limited Availability process
  • Deployed VBC Analytics to hundreds of providers
  • Deployed Hospital Connect v1.0 to over 35 practices across the country
  • Released Hospital Connect v2.0 with auto-query in Limited Availability – Released Ambulatory Population Health tools
  • Released a new Workflow Optimization Analytics application
  • Continued to deploy FHIR based APIs
  • Developed v19 to be released in the second half of the year
  • Provided access to hundreds of online training courses
  • Supported many customers with their deployment of Simple Chart

Over the last few weeks, we’ve received a lot of valuable insights from you. You’ve shared the features that you value the most, such as managing your own revenue cycle processes, the ability to create robust and customized content, and the open access to, and reportability of, your data. We’ve also learned more about the things we could improve, including the eRx process, immunizations, and the overall user interface.

We are taking all of your recent and prior feedback and are incorporating portions of it in a revised roadmap that we’re planning to release later this year. In the meantime, we remain committed to our planned 2019 releases and the solutions you are anticipating. Centricity Practice Solution and Centricity EMR v.19 are scheduled for Limited Availability in the second half of the year.

We continue to make progress on the integration of our two companies. We believe our combined organization will bring you even more value through extensive expertise, exceptional customer experience, and industry-leading capabilities. As Bob Segert, our Chairman and CEO, indicated in his letter announcing the merger on February 11th, our goal is to leverage the best of both the Centricity and athenaOne offerings to bring an improved, world class portfolio to market. We are committed to our strategic priorities of helping you navigate the transition to value-based care, improving revenue cycle performance, and enhancing the clinician experience. We expect to share more about our combined product strategy later in the year.

Thank you again for your continued partnership with us. We will be as transparent as possible through this integration process, and you can expect to hear more from us in early May. We continue to seek your feedback, and would appreciate your input on this three-minute survey to tell us how we’re doing and submit ideas for how we can better serve you.

Chad Dodd
Vice President & General Manager, Ambulatory Practice Solutions