Upcoming Changes to the Customer and Learning Portals

Dear Centricity™ Customers:

We continue to come together and integrate athenahealth and Virence Health into a single operating model. As previously communicated, you’ll soon experience changes to the existing Customer Portal. In addition, the way you access the Learning Portal will also change as part of this ongoing initiative.

Customer Portal: On July 10, 2019, the existing Customer Portal will begin transitioning to a new athenahealth-based platform. To access the Customer Portal, please navigate to https://centricity.athenahealth.com. As of July 10, the former Customer Portal link will no longer be accessible, and you should begin solely using this link. If you have trouble logging into the Customer Portal, please reach out to your support team.

Learning Portal: As of roughly 5pm EST today, July 9, the former Learning Portal link will no longer be accessible as we are migrating the data/history to a new site. Starting on July 11, you’ll begin to access a new URL for launching computer-based training: www.athenahealthlearning.com. You can log in with the same username you use today and, after a quick password reset, you’ll be able to resume your existing training and register for new training. Please be aware that you will not need a new redemption code if prompted for one at sign-in. If you have difficulty accessing the portal, please contact [email protected].

Login to the Customer Portal (on July 10) to read more about these changes.

Ransomware threat – act now to protect your data

Dear Centricity™ Customers:

There has been a global uptick in a wide variety of ransomware campaigns in recent weeks. To protect yourself and your data, we’re urging you to take action to make sure your software systems are up-to-date.

Login to the Customer Portal to read more including best practices for protecting against ransomware attacks.

*Reminder* – Customer Portal Changes are Coming

Dear Centricity™ Customers:

We continue to come together to transform our business and reorganize our resources to integrate athenahealth and Virence Health into a single operating model. As a reminder, you will soon experience changes to the Customer Portal as part of this ongoing initiative.

Login to the Customer Portal to read more about what’s changing and when.

SERVICE PACK 3 – ACHIEVES GENERAL AVAILABILITY

Dear Centricity™ EMR Customers:

We’re pleased to announce that Service Pack 3 for Centricity EMR 9.12 became Generally Available for download and install on Friday, June 21. Service Pack 3 includes over 25 stability, performance, and usability fixes.

Login to the Customer Portal to read more and access the download link.

Upcoming Changes to the Customer Portal

Dear Centricity™ Customers:

We continue to come together to transform our business and reorganize our resources to integrate athenahealth and Virence Health into a single operating model. As part of this ongoing initiative, you will soon experience changes to the Customer Portal.

Login to the Customer Portal to read more about what’s changing and when.

HOSPITAL CONNECT 2.0 IS NOW GENERALLY AVAILABLE

HOSPITAL CONNECT 2.0 IS NOW GENERALLY AVAILABLE, MARKING ANOTHER IMPORTANT STEP IN ADVANCING INTEROPERABILITY

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We’re excited to announce that Hospital Connect 2.0 is now Generally Available. This is the second release of Hospital Connect, which enables Centricity customers to share patient data via the Carequality Interoperability Framework.

Login to the Customer Portal to read more about the Carequality Interoperability Framework and features/benefits of Hospital Connect 2.0.

CHUG Fall 2019 Registration Open NOW!

Please join us at the CHUG Fall 2019 Conference in Orlando, Florida, October 17-19, as we discuss “Continued Journey to Success…Centricity and athenahealth”

Success is not an event, it is a process. Success doesn’t just happen, it requires a journey of working through developments and deviations to get to the next step. In today’s healthcare environment being adaptable is the first step in the journey to success.

CHUG Fall 2019 will be unlike any other CHUG conference that you’ve attended before. You won’t want to miss hearing from athenahealth executives as they layout their successful steps in the journey thus far. Hear from users and vendors on how they are embracing the journey of technological transformation, streamlining workflows, enhancing coordination of care and improving patient safety more than ever before.

Centricity and athenahealth customers are on this journey together and the future looks bright with innovation and technological enhancements.


Come early and attend a pre-conference class!

  • Clinically Speaking: Understanding the Cloud Based Voice Recognition
  • HTML Form Building with Clinical Forge
  • Beginning Visual Form Editor
  • Intermediate Visual Form Editor
  • Closing the Gap on Clinical Quality, Financial Performance, Best Practices, and EHR User Satisfaction
Click here for more information about this year’s pre-conference classes.

Special Discounts Available for this Year Only!

If you are a first time attendee, you are eligible for a $50 discount off your full conference registration. To receive this discount, please use the code FIRSTCHUG.

Alternatively, if you’ve attended 6 or more CHUG conferences, you’ll also receive $50 off. To receive the discount, please use the code FREQUENT2019.

Please note that these discounts will be monitored. If these codes are used improperly, the discount will be rescinded.

These discounts only apply to Full Conference registrations for Licensed Users.

Saver Discount ends July 31st – Register Today and Save!


Call for Presentations is Now Open!

The CHUG Board invites all persons interested in athenahealth’s Centricity ambulatory products to submit topics to be considered for presentations at the CHUG Fall 2019 Conference.

When reviewing submissions, the CHUG Board favors presentations presented by the active users of Centricity ambulatory products. The goal of CHUG is to foster collaboration, sharing of ideas, and lessons learned from the community.

Here are some topics of interest, but don’t limit yourself to these…
  • How what you are doing in the EMR impacts others throughout the office?
  • How will wearable technology affect the healthcare industry?
  • How are you utilizing the data you have to make business decisions?
  • Is AI ready for the limelight?
  • Are you ready for cost transparency?
  • Finance 101 for your organization – how much should others know within your organization?
  • Hiring right for the first time
  • Managing in an ever-changing workplace
To submit your presentation –
  • Click the button below
  • Go to Log In and create an account with your e-mail and password
  • Return to the website and submit your presentation

All approved sessions will receive 2 discounted conference registration fees ($250 off full registration or 1 complimentary day pass)

Don’t wait! Deadline is Friday, June 14th!

 

Known Product Issues: Electronic Prescription Renewal

Dear Centricity Practice Solution and Centricity EMR Customers:

We would like to direct your attention to two important product issues with electronic prescription renewal requests:

Issue #1: The medication in the message to the pharmacy may be incorrect if the user makes a change to the renewal following a non-standard workflow. This will affect all versions of Centricity Practice Solution 12.2.X, 12.3.X and Centricity EMR 9.10.X, 9.12.X.

Issue #2: In response to an electronic renewal request from the pharmacy, a user can change the quantity qualifier in the prescription refill form. Upon making the change using the inline edit field, the patient instructions will be replaced with “Undefined”. If the user proceeds without modifying the instructions, the resulting response to the pharmacy reverts to the original prescription with the original quantity qualifier and patient instructions. However, the chart note and prescription history will maintain the changes and display the new quantity qualifier and “Undefined” in the instructions. If the user changes the quantity qualifier in the prescription form via the edit icon, the resulting response to the pharmacy will not contain the change in quantity qualifier that is now represented in the patient’s medication list. This will affect all versions of Centricity Practice Solution 12.3.X and Centricity EMR 9.12.X.

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information.

IMPORTANT PRODUCT NOTICE: Windows 10 Impact on Centricity Practice Solution

Dear Centricity Practice Solution Customers:

As your essential partner for better healthcare outcomes, we wanted to inform you of an issue with the Microsoft Windows 10 update build 1809. If you update to this version, after a user logs in Centricity Practice Solution will not open.

The good news is that we worked with Microsoft on this issue and a resolution is available for Windows 10 update build 1809. If you install Microsoft KB 4490481 along with the Windows 10 update build 1809, users will be able to log in and open CPS. Please reference the KM 43798 on our Customer portal for more details.

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

Encore of ONC 2015 Edition Compliance Webinar Added to Series

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Spring flowers are beginning to bloom, so we are getting ready to wrap up our winter webinar series.

Before we do, we’ve scheduled an encore performance of an important webinar, “ONC 2015 Edition

CEHRT Preparedness: CMS Requires More Than an Upgrade” to allow more customers to attend the

session live. This webinar will take place on April 30, 2019.

As I mentioned in a prior communication, we want to be sure you are aware that compliance with

the 2019 CMS (Medicare and Medicaid) quality payment programs1 will require a four-step

process that we estimate will take approximately three months. This process must be

complete before the start of your reporting period, so the time to prepare is now.

 

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

athenahealth Integration Status Update

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We are now eight weeks into the merger with athenahealth, and I am writing to reassure you that, although our corporate name has changed, our commitment to you is unwavering. We are now one company under the athenahealth brand that supports both the Centricity and athenaOne product suite. We will continue to proceed with planned release updates and endeavor to provide the best possible support for Centricity Practice Solution, Centricity EMR, Community Health Solution, and related products. Your success and satisfaction are our number one priority.

We remain focused on upgrading and maintaining the comprehensive workflow solutions that integrate EMR, practice management, population health, patient engagement, analytics and connectivity solutions to help you serve your patients. In the last six months we’ve:

  • Enabled access to PDMP in over thirty states
  • Kicked-off the SP3 Limited Availability process
  • Deployed VBC Analytics to hundreds of providers
  • Deployed Hospital Connect v1.0 to over 35 practices across the country
  • Released Hospital Connect v2.0 with auto-query in Limited Availability – Released Ambulatory Population Health tools
  • Released a new Workflow Optimization Analytics application
  • Continued to deploy FHIR based APIs
  • Developed v19 to be released in the second half of the year
  • Provided access to hundreds of online training courses
  • Supported many customers with their deployment of Simple Chart

Over the last few weeks, we’ve received a lot of valuable insights from you. You’ve shared the features that you value the most, such as managing your own revenue cycle processes, the ability to create robust and customized content, and the open access to, and reportability of, your data. We’ve also learned more about the things we could improve, including the eRx process, immunizations, and the overall user interface.

We are taking all of your recent and prior feedback and are incorporating portions of it in a revised roadmap that we’re planning to release later this year. In the meantime, we remain committed to our planned 2019 releases and the solutions you are anticipating. Centricity Practice Solution and Centricity EMR v.19 are scheduled for Limited Availability in the second half of the year.

We continue to make progress on the integration of our two companies. We believe our combined organization will bring you even more value through extensive expertise, exceptional customer experience, and industry-leading capabilities. As Bob Segert, our Chairman and CEO, indicated in his letter announcing the merger on February 11th, our goal is to leverage the best of both the Centricity and athenaOne offerings to bring an improved, world class portfolio to market. We are committed to our strategic priorities of helping you navigate the transition to value-based care, improving revenue cycle performance, and enhancing the clinician experience. We expect to share more about our combined product strategy later in the year.

Thank you again for your continued partnership with us. We will be as transparent as possible through this integration process, and you can expect to hear more from us in early May. We continue to seek your feedback, and would appreciate your input on this three-minute survey to tell us how we’re doing and submit ideas for how we can better serve you.

Chad Dodd
Vice President & General Manager, Ambulatory Practice Solutions