athenaPractice and athenaFlow RCM Newsletter

In this newsletter, we gather the top 10 most common workflow gaps and provide best practices for how to close them.

Read the newsletter here ->

Thrive Summit 2021 Update

Due to the recent increase in COVID-19 cases and the growing concerns regarding the Delta variant, we have decided to cancel Thrive Summit, originally planned for October 25-27 in Austin, TX.


Monitoring Performance in CQR Webinar

The Q3 Quality webinar, Monitoring Performance in CQR, is on September 9 at 2 p.m. ET. This webinar will provide helpful information for understanding your MIPS performance, factors that influence it, and how CQR can help you monitor it.

Read more & register ->

Quantity units retire early

As of August 17, the retired units are no longer available when adding or editing a new prescription for a selected list of medications. Guidance to select from available packages when editing prescriptions was not deployed. On August 24 at 10 p.m. ET, we’ll deploy an update for Medication Management to improve the user experience when selecting available package sizes.

View this document for more information -> Quantity Units Retire Early

Join our partner, Phreesia, for a webinar

We invite customers to the “Be ahead of the curve: Provide a patient-centered intake experience” webinar taking place on August 26 at 2 p.m. ET.

Register here ->

Customer Briefing – Join us

We invite athenaPractice and athenaFlow customers to the Customer Briefing webinar taking place on August 31 at 1pm.

Register here ->

Announcing the Thrive Summit Opening Day

Announcing Jenn Lim from Delivering Happiness as our Thrive Summit 2021 Opening Day Keynote.

Learn more about the speaker here ->

Half Time on the Hill: A Midyear Checkup on Healthcare Policy

We’re inviting customers to join a webinar with the athenahealth Government Affairs team and special guest Nancy Macan McNally, Director of Government Relations at Van Ness Feldman, for a midyear check-up on August 5 at 2 p.m. ET. We will look back at healthcare policy over the last six months, and discuss what we expect to see as we head into the backstretch of the congressional calendar.

Read more & register ->

Join CHUG at Thrive Summit October 25-27 in Austin!

Did you know a CHUG meet-up is happening during Thrive Summit 2021 on October 25? Come hear from your CHUG colleagues in Austin, TX and stay for the entire Thrive Summit.

Check it out ->

Closing, Closing, Closing Tips & Tricks

In this rendition of the Revenue Cycle Management Newsletter we cover Tips and Tricks for Closing.


join us for a webinar and learn something new

Announcing the 2021 summer webinar series schedule for athenaPractice and athenaFlow.

Read more and register here ->

v22 Practice Management Webinar – May 24th

We’re inviting customers to join us on May 24 at 2 p.m. ET for our second installment of our v22 Practice Management webinar series.

Read more & register here ->

athenaPractice™ Reporting Best Practices

The May athenaPractice newsletter covers best practices for reporting within athenaPractice!

Read more here ->

athenaPractice & athenaFlow Quality: MIPS & CQR in 2021

We’re inviting customers to join us on May 7 at 11 a.m. ET for our Q2 Quality webinar covering the changes in CQR to help track MIPS performance.

Read more and register here ->

v20.1 is now available!

We’re happy to announce that v20.1 is now generally available and includes enhancements and fixes to improve the usability and performance of features we previously introduced in v20.

Read more here ->

v22 Practice Management: Billing Module Enhancements

We’re hosting a webinar on April 28 covering the billing module enhancements coming in v22 of Practice Management.

Read more and register here ->

athenaPractice™ A/R Follow-up Tips & Tricks

The April edition of the revenue cycle management newsletter features tips and tricks for A/R follow-up.

Read more here ->

Update! The 2021 Spring Webinar series schedule

We’ve updated the dates and times of some of our 2021 Spring webinars to accommodate customers wanting to join all of our webinars.

Read more here ->

Mark your calendar! join us for a webinar and learn something new

We’re announcing our 2021 Spring Webinar series and inviting customers to join us this Spring to learn something new.

Read more here ->

athenaFlow – COVID 19 Vaccine Guide

This new COVID-19 Vaccine Guide provides customers with information and best practices.

Read more here ->

athenaPractice – COVID-19 Vaccine Guide

This new COVID-19 Vaccine Guide provides customers with information and best practices.

Read more here ->

Join us for a webinar – March 30 at 2 p.m. ET

Join our Government Affairs team for an update from Capitol Hill on Tuesday, March 30 at 2 p.m. ET. In this second installment of our Policy Ambassador webinar series, we’ll speak with the American Telehealth Association to discuss the impact of COVID related easements on telehealth policy, and how those changes can become permanent fixtures in a true 21st century healthcare system.

Read more & register here ->

athenaPractice™ Customizing Your View

This month’s tips and tricks newsletter focuses on the individual end user’s experience and their ability to adjust and organize their work within athenaPractice.

Read more here ->

athenaPractice™ and athenaFlow™: v20 and beyond

In this communication we’re giving customers a glimpse into v22 while reminding them of the valuable resources they have for upgrading to v20 and some important deadlines they should be aware of for e-prescribing.

Read more here ->

Severe Winter Weather: we’re here if you need us!

We’re reaching out to our customers in Texas to let them know to reach out if they’re in crisis.

Read more here ->

athenaPractice – Practice Management Roadmap Webinar

We’re hosting a webinar in March 3 at 2 p.m. ET for customers interested in learning about upcoming releases and new features for Practice Management.

Read more here ->

athenaFlow v20 – learn about all the new updates

athenaFlow v20 brings many new features, clinical content, and enhancements! Most notably v20 provides customers with a fully integrated, cloud-based Medication Management module.

Read more here ->

Back to Basics Tips & Tricks – athenaPractice – Practice Management Tools

In the February  2021 edition of the newsletter we cover basic tips and tricks for practice management.

Read more here ->

Join us for the Customer Briefing!

We’re inviting customers to the quarterly Customer Briefing webinar on February 18 at 2 p.m. ET.

Read more and register here ->

Join us for a webinar exploring the priorities for the 117th Congress and Biden Administration

We’re inviting customers to join us for a webinar focused on the healthcare priorities of the 117th Congress and the Biden Administration.

Learn more and register here ->

Ask us anything: 21st Century Cures Act /// February 11 at 2 p.m. ET

This webinar encourages customers to ask us any questions they may have regarding the 21st Century Cures Act. Customers can ask their questions live during the webinar or submit them upon registration by entering them into the “Ask a Question” field. Customers should register here.

Quality Reporting Office Hours MIPS Eligibility & QSS

We’re hosting an hour long Quality Reporting Office Hours webinar on February 9 at 2 p.m. ET. Customers should register here ->

register and mark your calendar – February 3, 2021 at 2:00 p.m. ET

We’re hosting a webinar on February 3 at 2:00 p.m. ET which will cover key changes for Quality Programs, including MIPS, CPC+, and Medicaid PI. We’ll also cover our planned quality support for the 2021 performance year. Customers should register here ->

Scheduling Tips & Tricks – January 2021

In the January 2021 edition of the newsletter we cover scheduling features that may be of use to our customers.

Read more here ->

Check out the updates in the new Clinical Content Specialties v20

We are happy to announce the availability of Clinical Content Specialties version 20! In this release, we improve forms to accommodate our new Medication Management solution and we resolve issues related to the Renal Evaluation-CCC form.

Read more here ->

athenaPractice v20 is now available!

athenaPractice v20 is an exciting release which brings many new features, clinical content, and enhancements – most notably a fully integrated, cloud-based Medication Management module. This integration not only aligns with required transmission standards but also brings you simplified, modern features, allowing you to more safely transmit prescriptions. In addition, you are now able to engage with your patients in new ways such as automated text messaging with discounts, education, and pharmacy information.

Read more here ->


Revenue Cycle Tips & Tricks // coming January 2021

We’re excited to share that beginning in January, a monthly athenaPractice Revenue Cycle Tips and Tricks newsletter will be sent out to our athenaPractice™ organizations throughout 2021.  Each month, we’ll cover a different Revenue Cycle topic on currently available functionality.

Read more here ->

New CMS Updates for EPCS

On December 1, 2020, the Centers for Medicare & Medicaid Services (CMS) announced a finalized Requirement for Electronic Prescribing for Controlled Substances (EPCS) for a Covered Part D drug under a Prescription Drug Plan or an MA-PD plan rule. Finalized provisions will take effect January 1, 2021 with a compliance date of January 1, 2022.


Date change announcement: from April 2021 to October 2021

As we continue to navigate the COVID-19 pandemic, including uncertainty around future best practices for largescale events and meetings, we’ve decided to postpone our annual Thrive Summit (formerly Success Summit) once more from April 2021 to October 2021. Thrive Summit will be held October 25 – 27, 2021.

Read more here ->

athenaPractice™ and athenaFlow™ product roadmap webinar

Want to learn more about what’s in the works for athenaPractice and athenaFlow? Join Vice President of Product Management, Chad Dodd, Thursday, December 17, 2020 at 2:00 p.m. ET, to hear a preview of the exciting developments for athenaPractice and athenaFlow and gain insights into how we’re thinking about the future.

Read more and Register here ->

Now available! athenaPractice and athenaFlow v19.1

We are pleased to announce that athenaPractice and athenaFlow v19.1 is now available. athenaPractice and athenaFlow v19.1 includes all previously released hot fixes and patches for v19, as well as fixes released in 12.3 / 9.12 SP4. In this release, we deliver a number of stability improvements, workflow improvements, and improvement to CDA 2.1.


join our partner, Phreesia for a webinar: contactless intake during COVID-19 and beyond

Our partner Phreesia is hosting a webinar, Contactless Intake During COVID-19 and Beyond, on December 10, 2020 at 1:00 p.m. ET.

Read more and register here ->

21st Century Cures Act: Update and Q&A

Join us on December 8, 2020 at 2:00 p.m. ET for an update and Q&A on the recent ONC timeline changes associated with the 21st Century Cures Act.

Learn more and register ->

Join our partner, SwervePay for a webinar on Patient Payments

We’re excited to invite you to the “Patient Payments: Collecting them with ease in an uneasy time” webinar hosted by our partner, SwervePay on December 3, 2020 at 1:00 p.m. ET. Join us to explore how your office can automate and enhance your patient balance collections strategy.

Learn more and register ->

athenaPractice and athenaFlow | The Dose Newsletter

Learn what’s happening this quarter with athenaPractice and athenaFlow!

Read here ->

join us for a fall webinar and learn something new

Announcing the kickoff of the Fall Webinar Series with our first v20 Readiness Wednesday session.

Access the recording now -> HERE

upgrade to eSM 4.4.3 today

We were recently notified by our partner Surescripts of an issue in the eSM application, which can cause drug strengths greater than 15 characters to be truncated.

This issue has been fixed in eSM 4.4.3, which is now available. We advise all practices with ePrescribing enabled to update to eSM version 4.4.3.

Read more – > HERE

21st Century Cures Act FAQ

A new 21st Century Cures Act FAQ is now available. We also include links to on demand webinars on the topic, for additional support.

Read more – > HERE

End of Life and End of Service for InfoScan formularies

We are writing to inform you of an End of Life and End of Service for InfoScan formularies effective July 1, 2021.

Read more -> HERE

Q3 Quality Reporting Update

The third quarter of the year is an important time for finalizing performance improvement efforts related to quality programs. To help you and keep you focused on your efforts, we’re sharing some key updates with you. In this communication, we highlight recent measure updates, measure updates scheduled for later this year, webinars available, and Quality Submission Services (QSS) enrollment.

Read more -> HERE

End of Life and Support Announcement

Effective July 1, 2021, the End of Life & End of Support will take place for the products below:

    • CPS 12.2.X, which includes all CPS 12.2 Service Packs and related products
    • CEMR 9.10.X, which includes all CEMR 9.10 Service Packs and related products

We recommend a timely upgrade to the most recent release, athenaPractice v19, athenaPractice v20 or athenaFlow v19 or athenaFlow v20 (when available). Read more -> HERE

Important Updates to Appropriate Use Criteria (AUC) and SUPPORT Act

Two CMS regulations, AUC and Section 2003 of the SUPPORT Act related to Medicare Part D – EPCS programs, have recently been updated. Both updates can potentially impact your current plans to adopt EPCS and upgrade to v20 before year end.

Read More -> HERE

patient payments – taming the wild side of practice revenue

We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on August 27, 2020 at 1 p.m. ET. Listen as Trischa Blok, Software Application Specialist for Family Care Physicians, shares her experience with SwervePay and discusses the results the practice has realized due to an efficient and automated patient payments solution.

Register -> HERE

Security Vulnerability in all versions of eScriptMessenger

There is a security vulnerability with Surescipts eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites using athenaPractice or athenaFlow for electronic prescribing. Impacted customers are advised to update to eSM 4.4.2.

Read more -> HERE

The Road to Recovery: Leveraging Phreesia to Rebuild Your Schedules

Join us on July 17, 2020 for a webinar with our partner, Phreesia on rebuilding schedules.

Learn more and register – > HERE

protect your practice from eScriptMessenger’s security vulnerability

We’re reaching out to your athenaPractice and athenaFlow customers on July 10, 2020 to inform them of the security vulnerability with Surescipts’ eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites using athenaPractice or athenaFlow for electronic prescribing. We provide steps to take to protect against the issue.

Read More about this -> HERE

join us for a webinar on MIPS & Medicaid HIE Sending Health Information Measure Review

We invite customers to register for the MIPS & Medicaid HIE Sending Health Information Measure Review webinar taking place on July 16, 2020 at 2 p.m. ET

Register -> HERE

21st Century Cures Act – athenahealth is on it!

We’re reaching out to athenaFlow and athenaPractice customers on July 7 inviting them to register for the 21st Century Cures Act webinar on July 21, 2020 at  1pm ET. Register -> HERE

Register for the Medicaid HIE Request/Accept Measure Review Webinar on July 9

We’re reaching out to athenaFlow and athenaPractice customers on July 2 and July 8 to remind them to register for the Medicaid HIE Request/Accept Measure Review webinar taking place on July 9 at 2PM ET. Register -> HERE 

Join us for a deep dive into the future of healthcare

On September 17-18, we will be hosting a 2-day virtual thought leadership event: Healthcare’s Next Act. This event will bring together customer and prospect healthcare leaders from across the country to participate in conversation and gain valuable knowledge and insights about the future of healthcare. Read more -> HERE

new sunset date and regulations coming in 2021

We write to inform customers that Surescipts SCRIPT 10.6 is now extending its sunset date to September 1, 2021. We take this opportunity to also remind customers of new regulations coming in January 2021. Read more -> HERE

join us for a summer webinar and learn something new

The Summer Webinar series for athenaPractice and athenaFlow customers begins July 1, 2020, and includes Medicare HIE Review Sessions, Customer Briefings, Partner Webinars, and v20 Readiness Wednesday sessions. Read more & Sign up -> HERE

Quality Reporting: Mid-Year Considerations

A message to customers providing them with resources to prepare them for quality reporting. Read more -> HERE

We’re Updating the Customer Portal

We’re updating the Customer Portal to reflect new branding and changing the site URL.  Read more -> HERE

a message from athenahealth

A message from athenahealth to share the company stance on racial injustice. Read more -> HERE

keep your organization protected with Windows 7 ESU

Anyone is who is still using Windows 7, regardless of which product they use, is vulnerable to security threats. We have worked with Microsoft to offer an extended security program for Windows 7 until January 12, 2021. We encourage anyone still using Windows 7 to participate in this discounted/free security program. Learn more -> HERE

explore your new home for online training

We’re excited to announce that all online training courses formerly on Centricity Learning are now available on the athenahealth Learning Portal! Read more -> HERE

announcing Thrive by athenahealth, rescheduled from October 2020 to April 2021

As we continue to draw customers together under the athenahealth umbrella, I’m pleased to announce a new event in April 2021 that combines the CHUG conference with athenahealth’s annual summit. Thrive Summit will be held April 7-9, 2021 in Austin, TX, and we expect more than 2,000 healthcare leaders like you to join us from across the country for three days of learning, sharing, and connecting.

Read more -> HERE

The new Learning Portal is coming June 8, 2020 – are you ready?

We’d like to remind you that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal on June 8, 2020. Learn more -> HERE

automating patient revenues in a touch-free environment

We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on June 11, 2020 at 1 p.m. ET, covering a touch-free solution for optimizing patient collections. Learn more & register -> HERE

be alert for phishing attempts

On May 14, 2020, a phishing email was sent to an athenahealth customer in an attempt to fraudulently collect a payment. Read more about this incident here ->


Curious about the CARES Act? Join us for a webinar May 20

During this webinar, we’ll explore government action to date on COVID-19 and discuss key healthcare provisions and programs. Topics will include the Paycheck Protection Program, Provider Relief Fund, and the recent surge in telehealth adoption.

Read more and sign up ->

get ready for the new athenahealth Learning Portal

We’re excited to share that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal in June.

Read more here ->


Join us for a webinar on the MIPS and Medicaid Patient Access measure on May 14

We’ve replaced the previously announced partner webinar hosted by HealthGrid with a session titled “MIPS & Medicaid Patient Access Workflow Review.”

Interested in improving your results for Patient Access? We invite you to join us for a webinar on May 14, 2020 at 2:30 p.m. ET, where we’ll review the measure and the workflows that will help you meet it.

Register here -> Spring Webinar Series


Join us for a webinar on Health Information Exchange (HIE) April 29, 2020

Do you want a better understanding of the MIPS Receiving and Incorporating Health Information measure? Join us for a webinar on April 29, 2020, at 2:30 p.m. ET for a  review of the measure and the workflows that will help you meet it.

Learn more and sign up here ->

Introducing CARES Act hotline

A letter from Bret Connor outlining information and resources relevant to the CARES Act, including the newly established hotline and a grid of programs associated with the CARES Act. Read it here ->

Join Phreesia to learn about Zero-Contact Patient Intake

While many providers have shifted to telehealth to reduce the spread of COVID-19, some patients still require in-person care. We’re pleased to partner with Phreesia for a webinar on Thursday, April 30 at 1 p.m. ET covering Zero-Contact Intake, a new offering that enables primary care, single-specialty, and multi-specialty providers to perform necessary intake tasks while reducing contact between staff and patients.

Learn more ->

A message from Chad Dodd on Surescripts, COVID-19, and v20

Surescripts is extending its deadline to sunset SCRIPT version 10.6 beyond December 1, 2020. The new date has not been announced, and we are informing customers of the change and confirming that we’re proceeding with v20 release plans. Read more -> HERE

supporting you through COVID-19 and beyond

We’re pleased to invite you to a webinar on Tuesday, April 7, 2020 at 2 p. m. ET to learn how we’re working to help your organization during the COVID-19 outbreak and beyond. Click here to REGISTER

Joins us for a spring webinar, and learn something new

As we inch our way into spring, we’re excited to announce our Spring Webinar series! These sessions are designed to help you increase efficiency, enhance care quality, and strengthen financial performance while keeping you up-to-date on product and company developments. Read More -> HERE

we’re ending support for BMAC; here’s what you need to know

In conjunction with the release of C-Now, we’re also ending support for BMAC beginning with v20, which will be released later this year. All BMAC workflows can be transitioned into C-Now to take advantage of its improved features. Read More ->> HERE

a message from Chairman & CEO Bob Segert

We are in the midst of one of the most profound crises of our lifetimes. My heart goes out to you, the healthcare heroes, for being on the front lines relentlessly fighting this pandemic. Read more -> here

confirm with the lab before sending COVID-19 tests

To avoid unnecessary delays in diagnosis, ordering providers should first confirm that the receiving lab is able to test for COVID-19. READ MORE HERE

COVID-19: We’re here for you

We want you to know that we are thinking of you on the front lines of managing Coronavirus Disease 2019 (COVID-19). While you are navigating this rapidly evolving situation, we are taking every step to ensure that athenahealth is prepared to support you through it.

An update from athenahealth CEO Bob Segert and Chief Customer Officer Bret Connor – CLICK HERE

Action required before Microsoft’s mandatory security update

There is a security vulnerability in Microsoft’s default configurations. Microsoft will release a required security update in the second half of 2020 that addresses the issue, and in the meantime we’ll provide instructions for users to prepare their systems and avoid being locked out once the update installs. This communication applies to athenaPractice* and athenaFlow** users.

Please find below the link to the communication on the Customer Portal.

The Dose | Ambulatory Practice Solutions

Don’t miss the latest on Ambulatory Practice Solutions from athenahealth! Read full article for helpful resources, information, and more.

2019 novel coronavirus (2019-nCoV) update

 Earlier this week we reached out with initial information on the 2019 novel coronavirus (2019nCoV). CDC released an update today, please read full article for details.

Patient Safety Alert

We are actively investigating an issue where the Quantity Qualifier may not save as expected in the Rx Refill Form. When entering a medication using the Update Medication form for the first time, a provider can define the dosage type. However, when the provider saves it to the medication list and refills it with the Rx Refill form, it may not pull in the intended quantity qualifier (dosage type). For more information including recommendations, please read full article.

your customer success manager is ready to help

Just a few months ago in September, I shared the exciting news that we were expanding athenahealth’s Customer Success model to all Centricity customers supported by athenahealth. If you missed that communication or need a reminder, I’ve included it here. As part of the announcement, I also made a promise to stand up named Customer Success Managers (CSMs) for every single customer by the end of 2019, except for those supported by our value-added reseller partners. I’m thrilled to say that we delivered on that promise and your organization now has a dedicated CSM who’ll serve as your partner throughout your ongoing athenahealth journey. To read the full letter from athenahealth’s Chief Customer Officer Bret Connor, please click here.

tracking the 2019 novel coronavirus (2019-nCoV)

We’re actively monitoring the spread of the 2019 novel coronavirus (2019-nCoV) now global in reach having been reported in a growing list of international locations. We understand that this has potential effects for you and your patients and are including information and guidance below for your convenience. For more information, read full article.

Be in the Know with These New Webinars

We’re excited to announce that we’re adding new webinars to our Winter Webinar Series, including several webinars designed to help you prepare for the mandatory v20 update by covering topics like tech planning, EPCS, Dr. First, and more. As always, all webinars in the series aim to help you increase provider efficiency, enhance care quality, and strengthen financial performance, as well as keep you up to date on product and company announcements.

Read full article for more information and to register for the webinars.


Thank You for Your Continued Partnership

It was great seeing many of you in October at CHUG. While there, I had the opportunity to speak to a lot of customers and talk through your questions and concerns. I wanted to share a few thoughts based on those conversations, along with an update on the product roadmap for those of you who weren’t able to attend.  Read on for more information.

Upcoming Centricity Version Updates

two releases are coming up, v19 and v20 

We’re pleased to announce two upcoming releases, v19 and v20, for Centricity™ Practice Solution and Centricity EMR. Both releases include several new benefits and usability updates. Please read more  for what you can expect in each release and where to find more information.

Be in the know with these new webinars

We’re excited to announce our Winter Webinar Series! The webinars in this series are designed to help you increase provider efficiency, enhance care quality, and strengthen financial performance, as well as keep you up to date on product and company announcements. For more information and to register for the webinars, click here.

Update your URLs by December 31 to avoid loss of functionality

There are URLs within Centricity™ Practice Solution and Centricity EMR that must be updated to maintain certain product functionalities. The URLs are changing as a result of these solutions moving off GE’s hosted services to athenahealth’s. The new URLs will take effect January 1, 2020. For more information including how to make the update, please click here.

Value-Based Care Survey

Your input and feedback are valuable in helping us assess your organization’s current and future participation in value-based payment contracts and care delivery programs. Your participation in the Value-Based Care: Current and Future Plans Survey will help us understand how we can best support you and will help to inform our future product priorities and development of new offerings.

The survey should take 10-20 minutes to complete. We appreciate your feedback and willingness to participate!

Customer Portal Maintenance

Scheduled customer portal maintenance

The customer portal will be undergoing planned maintenance from 2 a.m. – 7 a.m. ET on Sunday, November 3, 2019. During this time period, you’ll be able to view information on the portal, but will not be able to create or update cases, download files, or contribute to chat threads. For more details including emergency support numbers, please click here.

Increase Revenue with Phreesia Patient Intake

Join us for a webinar hosted by Phreesia, the 2019 KLAS Category Leader in Patient Intake Management, to learn how you can improve patient
payments and drive collections. The webinar will be on Tuesday October 29 at 1 p.m. ET. For more information and to register for the webinar, click here.