Severe Winter Weather: we’re here if you need us!

We’re reaching out to our customers in Texas to let them know to reach out if they’re in crisis.

Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000B3Ik7

athenaPractice – Practice Management Roadmap Webinar

We’re hosting a webinar in March 3 at 2 p.m. ET for customers interested in learning about upcoming releases and new features for Practice Management.

Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000B3BFh

athenaFlow v20 – learn about all the new updates

athenaFlow v20 brings many new features, clinical content, and enhancements! Most notably v20 provides customers with a fully integrated, cloud-based Medication Management module.

Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000B2YUH

Back to Basics Tips & Tricks – athenaPractice – Practice Management Tools

In the February  2021 edition of the newsletter we cover basic tips and tricks for practice management.

Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AXPPI

Join us for the Customer Briefing!

We’re inviting customers to the quarterly Customer Briefing webinar on February 18 at 2 p.m. ET.

Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AXAvz

Join us for a webinar exploring the priorities for the 117th Congress and Biden Administration

We’re inviting customers to join us for a webinar focused on the healthcare priorities of the 117th Congress and the Biden Administration.

Learn more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AWqna

Ask us anything: 21st Century Cures Act /// February 11 at 2 p.m. ET

This webinar encourages customers to ask us any questions they may have regarding the 21st Century Cures Act. Customers can ask their questions live during the webinar or submit them upon registration by entering them into the “Ask a Question” field. Customers should register here.

Quality Reporting Office Hours MIPS Eligibility & QSS

We’re hosting an hour long Quality Reporting Office Hours webinar on February 9 at 2 p.m. ET. Customers should register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AWgkb

register and mark your calendar – February 3, 2021 at 2:00 p.m. ET

We’re hosting a webinar on February 3 at 2:00 p.m. ET which will cover key changes for Quality Programs, including MIPS, CPC+, and Medicaid PI. We’ll also cover our planned quality support for the 2021 performance year. Customers should register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AW9XB

Scheduling Tips & Tricks – January 2021

In the January 2021 edition of the newsletter we cover scheduling features that may be of use to our customers.

Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AV6X2

Check out the updates in the new Clinical Content Specialties v20

We are happy to announce the availability of Clinical Content Specialties version 20! In this release, we improve forms to accommodate our new Medication Management solution and we resolve issues related to the Renal Evaluation-CCC form.

Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AUtaC

athenaPractice v20 is now available!

athenaPractice v20 is an exciting release which brings many new features, clinical content, and enhancements – most notably a fully integrated, cloud-based Medication Management module. This integration not only aligns with required transmission standards but also brings you simplified, modern features, allowing you to more safely transmit prescriptions. In addition, you are now able to engage with your patients in new ways such as automated text messaging with discounts, education, and pharmacy information.

Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f00000AUjg3

 

Revenue Cycle Tips & Tricks // coming January 2021

We’re excited to share that beginning in January, a monthly athenaPractice Revenue Cycle Tips and Tricks newsletter will be sent out to our athenaPractice™ organizations throughout 2021.  Each month, we’ll cover a different Revenue Cycle topic on currently available functionality.

Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009z93A

New CMS Updates for EPCS

On December 1, 2020, the Centers for Medicare & Medicaid Services (CMS) announced a finalized Requirement for Electronic Prescribing for Controlled Substances (EPCS) for a Covered Part D drug under a Prescription Drug Plan or an MA-PD plan rule. Finalized provisions will take effect January 1, 2021 with a compliance date of January 1, 2022.

Read more -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009ypw8

Date change announcement: from April 2021 to October 2021

As we continue to navigate the COVID-19 pandemic, including uncertainty around future best practices for largescale events and meetings, we’ve decided to postpone our annual Thrive Summit (formerly Success Summit) once more from April 2021 to October 2021. Thrive Summit will be held October 25 – 27, 2021.

Read more here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009ywU8

athenaPractice™ and athenaFlow™ product roadmap webinar

Want to learn more about what’s in the works for athenaPractice and athenaFlow? Join Vice President of Product Management, Chad Dodd, Thursday, December 17, 2020 at 2:00 p.m. ET, to hear a preview of the exciting developments for athenaPractice and athenaFlow and gain insights into how we’re thinking about the future.

Read more and Register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009yF2W

Now available! athenaPractice and athenaFlow v19.1

We are pleased to announce that athenaPractice and athenaFlow v19.1 is now available. athenaPractice and athenaFlow v19.1 includes all previously released hot fixes and patches for v19, as well as fixes released in 12.3 / 9.12 SP4. In this release, we deliver a number of stability improvements, workflow improvements, and improvement to CDA 2.1.

Read more -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009xtvf

join our partner, Phreesia for a webinar: contactless intake during COVID-19 and beyond

Our partner Phreesia is hosting a webinar, Contactless Intake During COVID-19 and Beyond, on December 10, 2020 at 1:00 p.m. ET.

Read more and register here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009xtvk

21st Century Cures Act: Update and Q&A

Join us on December 8, 2020 at 2:00 p.m. ET for an update and Q&A on the recent ONC timeline changes associated with the 21st Century Cures Act.

Learn more and register -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009xfhJ

Join our partner, SwervePay for a webinar on Patient Payments

We’re excited to invite you to the “Patient Payments: Collecting them with ease in an uneasy time” webinar hosted by our partner, SwervePay on December 3, 2020 at 1:00 p.m. ET. Join us to explore how your office can automate and enhance your patient balance collections strategy.

Learn more and register -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009xfkh

athenaPractice and athenaFlow | The Dose Newsletter

Learn what’s happening this quarter with athenaPractice and athenaFlow!

Read here -> https://athenaflex.athenahealth.com/s/hcd-librarypage?Id=0686f000009x6W0

join us for a fall webinar and learn something new

Announcing the kickoff of the Fall Webinar Series with our first v20 Readiness Wednesday session.

Access the recording now -> HERE

upgrade to eSM 4.4.3 today

We were recently notified by our partner Surescripts of an issue in the eSM application, which can cause drug strengths greater than 15 characters to be truncated.

This issue has been fixed in eSM 4.4.3, which is now available. We advise all practices with ePrescribing enabled to update to eSM version 4.4.3.

Read more – > HERE

21st Century Cures Act FAQ

A new 21st Century Cures Act FAQ is now available. We also include links to on demand webinars on the topic, for additional support.

Read more – > HERE

End of Life and End of Service for InfoScan formularies

We are writing to inform you of an End of Life and End of Service for InfoScan formularies effective July 1, 2021.

Read more -> HERE

Q3 Quality Reporting Update

The third quarter of the year is an important time for finalizing performance improvement efforts related to quality programs. To help you and keep you focused on your efforts, we’re sharing some key updates with you. In this communication, we highlight recent measure updates, measure updates scheduled for later this year, webinars available, and Quality Submission Services (QSS) enrollment.

Read more -> HERE

End of Life and Support Announcement

Effective July 1, 2021, the End of Life & End of Support will take place for the products below:

    • CPS 12.2.X, which includes all CPS 12.2 Service Packs and related products
    • CEMR 9.10.X, which includes all CEMR 9.10 Service Packs and related products

We recommend a timely upgrade to the most recent release, athenaPractice v19, athenaPractice v20 or athenaFlow v19 or athenaFlow v20 (when available). Read more -> HERE

Important Updates to Appropriate Use Criteria (AUC) and SUPPORT Act

Two CMS regulations, AUC and Section 2003 of the SUPPORT Act related to Medicare Part D – EPCS programs, have recently been updated. Both updates can potentially impact your current plans to adopt EPCS and upgrade to v20 before year end.

Read More -> HERE

patient payments – taming the wild side of practice revenue

We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on August 27, 2020 at 1 p.m. ET. Listen as Trischa Blok, Software Application Specialist for Family Care Physicians, shares her experience with SwervePay and discusses the results the practice has realized due to an efficient and automated patient payments solution.

Register -> HERE

Security Vulnerability in all versions of eScriptMessenger

There is a security vulnerability with Surescipts eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites using athenaPractice or athenaFlow for electronic prescribing. Impacted customers are advised to update to eSM 4.4.2.

Read more -> HERE

The Road to Recovery: Leveraging Phreesia to Rebuild Your Schedules

Join us on July 17, 2020 for a webinar with our partner, Phreesia on rebuilding schedules.

Learn more and register – > HERE

protect your practice from eScriptMessenger’s security vulnerability

We’re reaching out to your athenaPractice and athenaFlow customers on July 10, 2020 to inform them of the security vulnerability with Surescipts’ eScriptMessenger. All versions are susceptible. This security vulnerability impacts all sites using athenaPractice or athenaFlow for electronic prescribing. We provide steps to take to protect against the issue.

Read More about this -> HERE

join us for a webinar on MIPS & Medicaid HIE Sending Health Information Measure Review

We invite customers to register for the MIPS & Medicaid HIE Sending Health Information Measure Review webinar taking place on July 16, 2020 at 2 p.m. ET

Register -> HERE

21st Century Cures Act – athenahealth is on it!

We’re reaching out to athenaFlow and athenaPractice customers on July 7 inviting them to register for the 21st Century Cures Act webinar on July 21, 2020 at  1pm ET. Register -> HERE

Register for the Medicaid HIE Request/Accept Measure Review Webinar on July 9

We’re reaching out to athenaFlow and athenaPractice customers on July 2 and July 8 to remind them to register for the Medicaid HIE Request/Accept Measure Review webinar taking place on July 9 at 2PM ET. Register -> HERE 

Join us for a deep dive into the future of healthcare

On September 17-18, we will be hosting a 2-day virtual thought leadership event: Healthcare’s Next Act. This event will bring together customer and prospect healthcare leaders from across the country to participate in conversation and gain valuable knowledge and insights about the future of healthcare. Read more -> HERE

new sunset date and regulations coming in 2021

We write to inform customers that Surescipts SCRIPT 10.6 is now extending its sunset date to September 1, 2021. We take this opportunity to also remind customers of new regulations coming in January 2021. Read more -> HERE

join us for a summer webinar and learn something new

The Summer Webinar series for athenaPractice and athenaFlow customers begins July 1, 2020, and includes Medicare HIE Review Sessions, Customer Briefings, Partner Webinars, and v20 Readiness Wednesday sessions. Read more & Sign up -> HERE

Quality Reporting: Mid-Year Considerations

A message to customers providing them with resources to prepare them for quality reporting. Read more -> HERE

We’re Updating the Customer Portal

We’re updating the Customer Portal to reflect new branding and changing the site URL.  Read more -> HERE

a message from athenahealth

A message from athenahealth to share the company stance on racial injustice. Read more -> HERE

keep your organization protected with Windows 7 ESU

Anyone is who is still using Windows 7, regardless of which product they use, is vulnerable to security threats. We have worked with Microsoft to offer an extended security program for Windows 7 until January 12, 2021. We encourage anyone still using Windows 7 to participate in this discounted/free security program. Learn more -> HERE

explore your new home for online training

We’re excited to announce that all online training courses formerly on Centricity Learning are now available on the athenahealth Learning Portal! Read more -> HERE

announcing Thrive by athenahealth, rescheduled from October 2020 to April 2021

As we continue to draw customers together under the athenahealth umbrella, I’m pleased to announce a new event in April 2021 that combines the CHUG conference with athenahealth’s annual summit. Thrive Summit will be held April 7-9, 2021 in Austin, TX, and we expect more than 2,000 healthcare leaders like you to join us from across the country for three days of learning, sharing, and connecting.

Read more -> HERE

The new Learning Portal is coming June 8, 2020 – are you ready?

We’d like to remind you that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal on June 8, 2020. Learn more -> HERE

automating patient revenues in a touch-free environment

We’re pleased to invite you to a webinar hosted by our partner, SwervePay, on June 11, 2020 at 1 p.m. ET, covering a touch-free solution for optimizing patient collections. Learn more & register -> HERE

be alert for phishing attempts

On May 14, 2020, a phishing email was sent to an athenahealth customer in an attempt to fraudulently collect a payment. Read more about this incident here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007wRT1

 

Curious about the CARES Act? Join us for a webinar May 20

During this webinar, we’ll explore government action to date on COVID-19 and discuss key healthcare provisions and programs. Topics will include the Paycheck Protection Program, Provider Relief Fund, and the recent surge in telehealth adoption.

Read more and sign up -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007vyN1

get ready for the new athenahealth Learning Portal

We’re excited to share that we’re transitioning all online training courses from Centricity Learning to the athenahealth Learning Portal in June.

Read more here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007vl1d

 

Join us for a webinar on the MIPS and Medicaid Patient Access measure on May 14

We’ve replaced the previously announced partner webinar hosted by HealthGrid with a session titled “MIPS & Medicaid Patient Access Workflow Review.”

Interested in improving your results for Patient Access? We invite you to join us for a webinar on May 14, 2020 at 2:30 p.m. ET, where we’ll review the measure and the workflows that will help you meet it.

Register here -> Spring Webinar Series

 

Join us for a webinar on Health Information Exchange (HIE) April 29, 2020

Do you want a better understanding of the MIPS Receiving and Incorporating Health Information measure? Join us for a webinar on April 29, 2020, at 2:30 p.m. ET for a  review of the measure and the workflows that will help you meet it.

Learn more and sign up here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007nQ4z

Introducing CARES Act hotline

A letter from Bret Connor outlining information and resources relevant to the CARES Act, including the newly established hotline and a grid of programs associated with the CARES Act. Read it here -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007nQ4V

Join Phreesia to learn about Zero-Contact Patient Intake

While many providers have shifted to telehealth to reduce the spread of COVID-19, some patients still require in-person care. We’re pleased to partner with Phreesia for a webinar on Thursday, April 30 at 1 p.m. ET covering Zero-Contact Intake, a new offering that enables primary care, single-specialty, and multi-specialty providers to perform necessary intake tasks while reducing contact between staff and patients.

Learn more -> https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007nCTA

A message from Chad Dodd on Surescripts, COVID-19, and v20

Surescripts is extending its deadline to sunset SCRIPT version 10.6 beyond December 1, 2020. The new date has not been announced, and we are informing customers of the change and confirming that we’re proceeding with v20 release plans. Read more -> HERE

supporting you through COVID-19 and beyond

We’re pleased to invite you to a webinar on Tuesday, April 7, 2020 at 2 p. m. ET to learn how we’re working to help your organization during the COVID-19 outbreak and beyond. Click here to REGISTER

Joins us for a spring webinar, and learn something new

As we inch our way into spring, we’re excited to announce our Spring Webinar series! These sessions are designed to help you increase efficiency, enhance care quality, and strengthen financial performance while keeping you up-to-date on product and company developments. Read More -> HERE

we’re ending support for BMAC; here’s what you need to know

In conjunction with the release of C-Now, we’re also ending support for BMAC beginning with v20, which will be released later this year. All BMAC workflows can be transitioned into C-Now to take advantage of its improved features. Read More ->> HERE

a message from Chairman & CEO Bob Segert

We are in the midst of one of the most profound crises of our lifetimes. My heart goes out to you, the healthcare heroes, for being on the front lines relentlessly fighting this pandemic. Read more -> here

confirm with the lab before sending COVID-19 tests

To avoid unnecessary delays in diagnosis, ordering providers should first confirm that the receiving lab is able to test for COVID-19. READ MORE HERE

COVID-19: We’re here for you

We want you to know that we are thinking of you on the front lines of managing Coronavirus Disease 2019 (COVID-19). While you are navigating this rapidly evolving situation, we are taking every step to ensure that athenahealth is prepared to support you through it.

An update from athenahealth CEO Bob Segert and Chief Customer Officer Bret Connor – CLICK HERE

Action required before Microsoft’s mandatory security update

There is a security vulnerability in Microsoft’s default configurations. Microsoft will release a required security update in the second half of 2020 that addresses the issue, and in the meantime we’ll provide instructions for users to prepare their systems and avoid being locked out once the update installs. This communication applies to athenaPractice* and athenaFlow** users.

Please find below the link to the communication on the Customer Portal.

https://centricity.athenahealth.com/s/hcd-librarypage?Id=0686f000007GMcG

The Dose | Ambulatory Practice Solutions

Don’t miss the latest on Ambulatory Practice Solutions from athenahealth! Read full article for helpful resources, information, and more.

2019 novel coronavirus (2019-nCoV) update

 Earlier this week we reached out with initial information on the 2019 novel coronavirus (2019nCoV). CDC released an update today, please read full article for details.

Patient Safety Alert

We are actively investigating an issue where the Quantity Qualifier may not save as expected in the Rx Refill Form. When entering a medication using the Update Medication form for the first time, a provider can define the dosage type. However, when the provider saves it to the medication list and refills it with the Rx Refill form, it may not pull in the intended quantity qualifier (dosage type). For more information including recommendations, please read full article.

your customer success manager is ready to help

Just a few months ago in September, I shared the exciting news that we were expanding athenahealth’s Customer Success model to all Centricity customers supported by athenahealth. If you missed that communication or need a reminder, I’ve included it here. As part of the announcement, I also made a promise to stand up named Customer Success Managers (CSMs) for every single customer by the end of 2019, except for those supported by our value-added reseller partners. I’m thrilled to say that we delivered on that promise and your organization now has a dedicated CSM who’ll serve as your partner throughout your ongoing athenahealth journey. To read the full letter from athenahealth’s Chief Customer Officer Bret Connor, please click here.

tracking the 2019 novel coronavirus (2019-nCoV)

We’re actively monitoring the spread of the 2019 novel coronavirus (2019-nCoV) now global in reach having been reported in a growing list of international locations. We understand that this has potential effects for you and your patients and are including information and guidance below for your convenience. For more information, read full article.

Be in the Know with These New Webinars

We’re excited to announce that we’re adding new webinars to our Winter Webinar Series, including several webinars designed to help you prepare for the mandatory v20 update by covering topics like tech planning, EPCS, Dr. First, and more. As always, all webinars in the series aim to help you increase provider efficiency, enhance care quality, and strengthen financial performance, as well as keep you up to date on product and company announcements.

Read full article for more information and to register for the webinars.

 

Thank You for Your Continued Partnership

It was great seeing many of you in October at CHUG. While there, I had the opportunity to speak to a lot of customers and talk through your questions and concerns. I wanted to share a few thoughts based on those conversations, along with an update on the product roadmap for those of you who weren’t able to attend.  Read on for more information.

Upcoming Centricity Version Updates

two releases are coming up, v19 and v20 

We’re pleased to announce two upcoming releases, v19 and v20, for Centricity™ Practice Solution and Centricity EMR. Both releases include several new benefits and usability updates. Please read more  for what you can expect in each release and where to find more information.

athenahealth CEO Bob Segert discusses the future

One of our members found this recent article which we think provides some great insight into the future of athena and Centricity.

One year ago, it was announced that athenahealth would be acquired by private equity firms Veritas Capital and Evergreen Coast Capital for $5.7 billion – and merged with Veritas-owned Virence Health, the former value-based care arm of GE Healthcare.

– READ THE FULL ARTICLE HERE

Be in the know with these new webinars

We’re excited to announce our Winter Webinar Series! The webinars in this series are designed to help you increase provider efficiency, enhance care quality, and strengthen financial performance, as well as keep you up to date on product and company announcements. For more information and to register for the webinars, click here.

Update your URLs by December 31 to avoid loss of functionality

There are URLs within Centricity™ Practice Solution and Centricity EMR that must be updated to maintain certain product functionalities. The URLs are changing as a result of these solutions moving off GE’s hosted services to athenahealth’s. The new URLs will take effect January 1, 2020. For more information including how to make the update, please click here.

Value-Based Care Survey

Your input and feedback are valuable in helping us assess your organization’s current and future participation in value-based payment contracts and care delivery programs. Your participation in the Value-Based Care: Current and Future Plans Survey will help us understand how we can best support you and will help to inform our future product priorities and development of new offerings.

The survey should take 10-20 minutes to complete. We appreciate your feedback and willingness to participate!

Customer Portal Maintenance

Scheduled customer portal maintenance

The customer portal will be undergoing planned maintenance from 2 a.m. – 7 a.m. ET on Sunday, November 3, 2019. During this time period, you’ll be able to view information on the portal, but will not be able to create or update cases, download files, or contribute to chat threads. For more details including emergency support numbers, please click here.

Increase Revenue with Phreesia Patient Intake

Join us for a webinar hosted by Phreesia, the 2019 KLAS Category Leader in Patient Intake Management, to learn how you can improve patient
payments and drive collections. The webinar will be on Tuesday October 29 at 1 p.m. ET. For more information and to register for the webinar, click here.

The Dose: Ambulatory Practice Solutions

Welcome to your first issue of The Dose newsletter – your quarterly roundup of news, updates, and resources from athenahealth! We’ll include helpful links and information in each issue, so you may want to save the newsletters to reference later.

Read The Dose now!

ONC 2015 CEHRT: We Want to Hear from You

Dear Centricity™ Practice Solution and Centricity EMR Customers:

As you prepare for the 2019 CMS (Medicare and Medicaid) quality payment programs, we want to make sure you have the resources you need for 2015 Edition CEHRT preparedness. Please take a few minutes to complete our survey to better enable us to provide you with the resources you need.

Log into the Customer Portal and read the communication to learn more about steps you need to take toward 2015 CEHRT Preparedness.

Known Product Issues: Electronic Prescription Renewal

Dear Centricity Practice Solution and Centricity EMR Customers:

We would like to direct your attention to two important product issues with electronic prescription renewal requests:

Issue #1: The medication in the message to the pharmacy may be incorrect if the user makes a change to the renewal following a non-standard workflow. This will affect all versions of Centricity Practice Solution 12.2.X, 12.3.X and Centricity EMR 9.10.X, 9.12.X.

Issue #2: In response to an electronic renewal request from the pharmacy, a user can change the quantity qualifier in the prescription refill form. Upon making the change using the inline edit field, the patient instructions will be replaced with “Undefined”. If the user proceeds without modifying the instructions, the resulting response to the pharmacy reverts to the original prescription with the original quantity qualifier and patient instructions. However, the chart note and prescription history will maintain the changes and display the new quantity qualifier and “Undefined” in the instructions. If the user changes the quantity qualifier in the prescription form via the edit icon, the resulting response to the pharmacy will not contain the change in quantity qualifier that is now represented in the patient’s medication list. This will affect all versions of Centricity Practice Solution 12.3.X and Centricity EMR 9.12.X.

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information.

IMPORTANT PRODUCT NOTICE: Windows 10 Impact on Centricity Practice Solution

Dear Centricity Practice Solution Customers:

As your essential partner for better healthcare outcomes, we wanted to inform you of an issue with the Microsoft Windows 10 update build 1809. If you update to this version, after a user logs in Centricity Practice Solution will not open.

The good news is that we worked with Microsoft on this issue and a resolution is available for Windows 10 update build 1809. If you install Microsoft KB 4490481 along with the Windows 10 update build 1809, users will be able to log in and open CPS. Please reference the KM 43798 on our Customer portal for more details.

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

Encore of ONC 2015 Edition Compliance Webinar Added to Series

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Spring flowers are beginning to bloom, so we are getting ready to wrap up our winter webinar series.

Before we do, we’ve scheduled an encore performance of an important webinar, “ONC 2015 Edition

CEHRT Preparedness: CMS Requires More Than an Upgrade” to allow more customers to attend the

session live. This webinar will take place on April 30, 2019.

As I mentioned in a prior communication, we want to be sure you are aware that compliance with

the 2019 CMS (Medicare and Medicaid) quality payment programs1 will require a four-step

process that we estimate will take approximately three months. This process must be

complete before the start of your reporting period, so the time to prepare is now.

 

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

athenahealth Integration Status Update

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We are now eight weeks into the merger with athenahealth, and I am writing to reassure you that, although our corporate name has changed, our commitment to you is unwavering. We are now one company under the athenahealth brand that supports both the Centricity and athenaOne product suite. We will continue to proceed with planned release updates and endeavor to provide the best possible support for Centricity Practice Solution, Centricity EMR, Community Health Solution, and related products. Your success and satisfaction are our number one priority.

We remain focused on upgrading and maintaining the comprehensive workflow solutions that integrate EMR, practice management, population health, patient engagement, analytics and connectivity solutions to help you serve your patients. In the last six months we’ve:

  • Enabled access to PDMP in over thirty states
  • Kicked-off the SP3 Limited Availability process
  • Deployed VBC Analytics to hundreds of providers
  • Deployed Hospital Connect v1.0 to over 35 practices across the country
  • Released Hospital Connect v2.0 with auto-query in Limited Availability – Released Ambulatory Population Health tools
  • Released a new Workflow Optimization Analytics application
  • Continued to deploy FHIR based APIs
  • Developed v19 to be released in the second half of the year
  • Provided access to hundreds of online training courses
  • Supported many customers with their deployment of Simple Chart

Over the last few weeks, we’ve received a lot of valuable insights from you. You’ve shared the features that you value the most, such as managing your own revenue cycle processes, the ability to create robust and customized content, and the open access to, and reportability of, your data. We’ve also learned more about the things we could improve, including the eRx process, immunizations, and the overall user interface.

We are taking all of your recent and prior feedback and are incorporating portions of it in a revised roadmap that we’re planning to release later this year. In the meantime, we remain committed to our planned 2019 releases and the solutions you are anticipating. Centricity Practice Solution and Centricity EMR v.19 are scheduled for Limited Availability in the second half of the year.

We continue to make progress on the integration of our two companies. We believe our combined organization will bring you even more value through extensive expertise, exceptional customer experience, and industry-leading capabilities. As Bob Segert, our Chairman and CEO, indicated in his letter announcing the merger on February 11th, our goal is to leverage the best of both the Centricity and athenaOne offerings to bring an improved, world class portfolio to market. We are committed to our strategic priorities of helping you navigate the transition to value-based care, improving revenue cycle performance, and enhancing the clinician experience. We expect to share more about our combined product strategy later in the year.

Thank you again for your continued partnership with us. We will be as transparent as possible through this integration process, and you can expect to hear more from us in early May. We continue to seek your feedback, and would appreciate your input on this three-minute survey to tell us how we’re doing and submit ideas for how we can better serve you.

Chad Dodd
Vice President & General Manager, Ambulatory Practice Solutions

*REMINDER* Virence Health Briefing – April 18, 2019

Dear Centricity™ Practice Solution and Centricity EMR Customers:

I would like to invite you to the next edition of our monthly Virence Health Briefing webinars on Thursday, April 18, 2019.  We will provide an update on our company transition, share important product information, and answer any of your questions.

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

Virence Health Briefing – April 18th, 2019

Dear Centricity™ Practice Solution and Centricity EMR Customers:

I would like to invite you to the next edition of our monthly Virence Health Briefing webinars on Thursday, April 18, 2019.  We will provide an update on our company transition, share important product information, and answer any of your questions.

 Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information or click here to register for the webinar.

PDMP: No -Cost Solution to Help Manage Opioid Prescriptions and Usage

Dear Centricity™ Practice Solution and Centricity EMR Customers:

We are pleased and excited to announce the release of our Prescription Drug Monitoring Program (PDMP) solution designed exclusively to help meet your practice’s medication and opioid management needs. Our simple solution enables providers to make more informed choices with respect to their patients’ treatment in the face of today’s opioid crisis.

PDMP is a state-specific reporting solution available within the medication workflows of Centricity Practice Solution 12.3.2 and Centricity EMR 9.12.2 or later and provides on-demand reports for patients’ controlled substance prescription history at the point of care. PDMPs are state-specific and each state has its own system and requirements for access and use.30 states make PDMP data available through our solution and that number is expected to grow.

Log in to the Customer Portal and read the communication for more information.

 

Virence Asking for Enhancement Requests

Now is your chance to request those enhancements that you have been wanting for a while.

Through April 19th, Virence is asking for submissions for “quick win” enhancements that they can incorporate that may not take a lot of programming or testing on their end.

For more information about what they are looking for visit: https://digital.gehealthcare.com/s/feed/0D50y00005vcxbV

Check out the IdeaZone Group for ideas: https://digital.gehealthcare.com/s/group/0F90y0000000OaaCAE/ideazone

Webinar Tomorrow – SimpleChart: Document with Remarkable Speed

Centricity™ Practice Solution and Centricity EMR Winter Webinar Series
Thursday, March 28th, 2019
2:30pm – 3:00pm EDT (11:30am – 12:00pm PDT)
Value-based care is here, and Virence Health would like to be your trusted advisor through these changing times. Our team has designed a robust webinar program to help you increase provider efficiency, enhance care quality, and strengthen financial performance as well as successfully transition to the ONC 2015 edition.

REMINDER – MGMA Webinar “Population Health: Managing Chronic Disease Patients Efficiently and Cost Effectively”

There is still time to register!

Don’t miss this webinar titled: “Population Health: Managing Chronic Disease Patients Efficiently and Cost Effectively” featuring CHUG President, Tracie Koepplin, BSN, Master Cert., Health Informatics Clinical Manager, and her colleague Angie Barnes, RN, CDE, Care Manager/Diabetes Educator, from Physicians Medical Center (PMC).

Tune in March 26th at 2:30pm – 3:00pm EDT (11:30am – 12:00pm PDT) to learn how PMC reduced the number of diabetic patients with A1C poor control by 30%. 

Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information.  You can also click here to register for the MGMA-hosted webinar and click here to register for the other webinars in the series. 

*REMINDER* Virence Health Briefing – March 21, 2019

Dear Centricity™ Practice Solution and Centricity EMR Customers:

Virence would like to invite you to the next edition of our monthly Virence Health Briefing webinar on Thursday, March 21, 2019 at 2:30pm-3:00pm EDT (11:30am-12pm PDT).

Click here to register for this webinar and others in the MGMA Winter Webinar Series

MGMA Winter Webinar Series Registration

Dear Centricity™ Practice Solution and Centricity EMR Customers:

I hope you are taking full advantage of our winter webinar series.  We are excited to announce that the registration link for the MGMA-hosted population health webinar on March 26 is now available!  This webinar will feature your own CHUG President, Tracie Koepplin, BSN, Master Cert., Health Informatics Clinical Manager, and her colleague Angie Barnes, RN, CDE, Care Manager/Diabetes Educator, from Physicians Medical Center. Learn how PMC reduced the number of diabetic patients with A1C poor control by 30%. 

 Log in to the Customer Portal and read the communication from Chad Dodd, Vice President and General Manager, Ambulatory Practice Solutions, for more information.  You can also click here to register for the MGMA-hosted webinar and click here to register for the other webinars in the series. 

IMPORTANT UPDATE: Virence User Conference

Dear Virence Health customer,

We are reaching out to you today to inform you that, after much consideration, we will not be holding the Virence Health Customer Summit (formerly known as Centricity™ LIVE) this year. As you are aware from earlier announcements, we expect to fully combine with athenahealth very soon. This transaction presents us with new opportunities for leveraging the combined scale and expertise of our two organizations to deliver superior value to our customers. Postponing the Summit will allow us to take a step back, evaluate and optimize our customer engagement strategy to ensure we’re seizing every opportunity available to add new value and deliver a better customer experience. While hitting pause at this point may be disappointing, we’re confident it will set us up to ultimately do better by our customers – the only measure of success that counts. Similarly, the API Healthcare team will now have the opportunity to establish their own customer engagement approach.

As we continue to enhance our ability to serve you with world-class products and services, we will be seeking your valuable input regarding our path forward. In the weeks to come we’ll be reaching out to understand how we can best engage with you and help ensure you succeed using our solutions.

As always, we appreciate your partnership and look forward to our future together.

Sincerely,
The Virence Health Team

REMINDER: URGENT – ACTION REQUIRED: Update Surescripts Servers to TLS v1.2 by 2/24/2019 or Lose Functionality

DearCentricity™ Customers:

REMINDER:  Customers need to update any servers that host Surescripts products (eSM, SMPP, DM, ACM) to TLS 1.2 before February 24, 2019.  You will also need to verify that your external IP address is also utilizing TLS v1.2.  You only need to enable TLS 1.2; customers do not need to disable other TLS versions also in place.

  • If this is not done, Surescripts products (including eSM, SMPP and DM) will cease to work as designed and may be down completely.

Documentation, including an updated TLS 1.2 FAQ and Customer Communication can be found on the Centricity Customer portal.  Please login to the Customer Portal before you follow the links below.

Hurricane Harvey – Disaster Exceptions/Exemptions for Medicare Certified Providers Affected by Severe Storms & Flooding

The Centers for Medicare & Medicaid Services (CMS) is granting exceptions under certain Medicare quality reporting and value-based purchasing programs to acute care hospitals, PPS-exempt cancer hospitals, inpatient psychiatric facilities, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, outpatient dialysis facilities, long-term care hospitals, and ambulatory surgical centers located in areas affected by Hurricane Harvey due to the devastating impact of the storm. These providers will be granted exceptions without having to submit an extraordinary circumstances exception request if they are located in one of the Texas counties or Louisiana parishes, all of which have been designated by the Federal Emergency Management Agency (FEMA) as a major disaster county.

The scope and duration of the exception under each Medicare quality reporting program is described in the memo posted on 8-31-17; however, all of the exceptions are being granted to assist these providers while they direct their resources toward caring for their patients and repairing structural damages to facilities.

If FEMA expands the current disaster declaration for Hurricane Harvey to include additional counties or parishes, CMS will update this memo to expand the list of providers eligible to receive an exception without submitting a request to include the hospitals, PPS-exempt cancer hospitals, inpatient psychiatric facilities, skilled nursing facilities, home health agencies, hospices, inpatient rehabilitation facilities, long-term care hospitals, and ambulatory surgical centers located in the additional counties and parishes.

In addition, CMS will continue to monitor the situation and adjust exempted reporting periods and submission deadlines accordingly.

Additional details and materials are available on the CMS Hurricane webpage. Please check back frequently for updates.

A Special Request from the KLAS President

Traditionally we reach out to you to understand how your vendors are performing for you. Today we would like to flip that around and ask how KLAS is doing and what we can do to help you be more successful in a changing world.

So in place of this months newsletter, I am asking a huge favor. Would you be willing to take 3 1/2 minutes and share your insight and allow us to listen and understand your perceptions of KLAS and the value you receive from us?

Thanks in advance for your help in this effort, we appreciate your continued support and interest in KLAS.

Thank you,
Adam Gale, President KLAS

CLICK TO BEGIN SURVEY!

2018 CMS Quality Payment Program (QPP) Proposed Rule Webinar

2018 CMS Quality Payment Program (QPP) Proposed Rule Webinar on August 17th

Dear Centricity Practice Solution and Centricity EMR Customers:

Mark Segal, GE Healthcare Vice President Government and Industry Affairs, and Chad Dodd, General Manager of Ambulatory Practice Solutions, would like to invite you to attend an important session on 2018 CMS Quality Payment Program (QPP) Proposed Rule on Thursday August 17, 2017.

Read this communication to learn more and to register.

By FRIDAY JUNE, 23RD Responses needed for KLAS!

Responses are needed for KLAS Interoperability Questionnaire by Friday, June 23rd

Dear Centricity Practice Solution and Centricity EMR Customers:

Meaningful interoperability continues to be a pursuit of providers, vendors, and industry oversight bodies. As our recent work demonstrates, seamless clinical data integration can help practices save providers an hour per day in chart reviews and succeed in value-based care.

KLAS measures clinical and end-users’ experience with clinical data acquired from outside their organizations. Research regarding experience with ambulatory solutions, including GE Healthcare’s solutions, are particularly needed. Please respond via this link by Friday, June 23rd.

KLAS 2017 Interoperability Questionnaire.

Learn more about KLAS’s important research initiative in this communication from Chad Dodd, GM of Ambulatory Practice Solution.

REMINDER: EMPA Webinar on Thursday March 9th

Dear Centricity Practice Solution and Centricity EMR customers:

GE Healthcare would like to remind you of our invitation to attend a webinar about our new solution, Electronic Medication Prior Authorization (EMPA), on Thursday March 9th. Manual medication prior authorization processes cost providers time, decrease patient satisfaction, and delay time to treatment. GE Healthcare’s Electronic Medication Prior Authorization (EMPA)solution helps practices streamline and expedite the process for increased provider efficiency and enhanced care quality. One practice saved their nurses over 10 hours per provider in the first three days.

Read THIS communication from Chad Dodd to learn more and to register for the upcoming webinar.

EMPA IS HERE! New time-saving solution for CPS/CEMR Customers

February 15, 2017

Dear Centricity™ Practice Solution and Centricity EMR customers:

GE Healthcare is excited to announce the general availability of our solution for Electronic Medication Prior Authorization (EMPA). Manual medication prior authorization processes cost providers time, decrease patient satisfaction, and delay time to treatment. GE Healthcare’s Electronic Medication Prior Authorization (EMPA) solution helps practices streamline and expedite the process for increased provider efficiency and enhanced care quality. One practice saved their nurses over 10 hours per provider in the first week.

CLICK HERE to read this communication from Chad Dodd to learn more and to register for our upcoming webinar.

CMS Extends Deadline for 2016 Physician Quality Reporting System (PQRS) Electronic Health Record (EHR) Submission

CMS is extending the submission deadline for 2016 Quality Reporting Document Architecture (QRDA) data submission for the EHR reporting mechanism. Individual eligible professionals (EPs), PQRS group practices, qualified clinical data registries (QCDRs), and qualified EHR data submission vendors (DSVs) now have until March 13, 2017 to submit 2016 EHR data via QRDA. The original submission deadline was February 28, 2017.

Read more

IMPORTANT JULY KB NOTICE!

Dear Centricity customer,
This morning Centricity Support found an issue with interaction checking that arose after applying the July 2016 Incremental Knowledgebase This issue was found to affect both EMR and CPS products.

We are asking customers who have downloaded the July 2016 KB zip file but have not installed it, please do not install. We are working with Engineering to identify the cause of the issue and will release a new build when the issue is fixed.

If you have already installed the July 2016 KB, please alert your staff and we will inform you when a new build of the July KB becomes available for you to download and apply to address this issue.

Thank you,
The Centricity Services Team