Healthcare Consulting Enhancing Healthcare Technology
Formerly known as the Hayes Management Consulting, Ambulatory Services Team. We are still the same great team – just a new identity!
Formerly known as the Hayes Management Consulting, Ambulatory Services Team. We are still the same great team – just a new identity!
President and CEO
Ambulatory Services Director
The Problem
Many organizations now have EHRs and most are struggling with perceived or real inefficiencies. They are experiencing:
Our Methodology
Our methodology allows Process Pros IT Consulting experts to assess your current state. We then tailor and prioritize optimization activities to meet your organization’s needs.
Attention Troops! Process Pros is drafting recruits for Operation “Life if a Visit” for an online intensive learning session centered on Centricity Practice Solutions and Centricity EMR.
Your Soldiers will learn:
The module follows a patient visit from A-Z in Centricity. We start with Scheduling, go to Registration, Eligibility Verification, Check In, and Clinical Workflow. From there, we visit each step of the revenue cycle stream as the visit moves through billing, collections, and payment posting. We will touch upon the key components within the billing cycle, including electronic filing of insurance claims and the EDI lifecycle.
The Bootcamp provides working knowledge of the Centricity system capabilities with a focus on the revenue cycle components. It is intended to close the gap between clinical and revenue cycle functions as they relate to a patient visit. Upon completion of this course, recruits will have a solid knowledge of the Centricity build, application structure, and understand how a patient moves through the entire visit lifecycle in Centricity.
“I just knew bits and pieces before. The training brought everything together. This helps understand the perspective from every staff member and their role with Centricity when they bring up problems, issues, concerns etc. If we have a new staff member, I could give them general training no matter what his or her role.“
“The life of patient visit I feel is what really drove our PM optimization project. It made us aware that there was a need for the cleanup and a deeper look into the billing workflow.“
“I found the Life of a Visit training to be extremely informative. Although I have worked with the system since 2006, I came away from the training having learned new tools that I use on a daily basis. You are extremely knowledgeable with the system and very adept at answering questions regarding all aspects of the system.”
The Problem
Many organizations struggle with turnover, lack of training and workflow inefficiencies.
What to Expect
The “life of a patient visit” training will follow a patient visit from A-Z in Centricity. We start with scheduling, go to registration, eligibility verification, check in, clinical workflow then back to each step of the revenue cycle stream as the visit moves through billing, collections, and payment posting.
We will touch upon the key components within the billing cycle including electronic filing of insurance claims and the EDI lifecycle. The purpose of this training is to provide leadership with working knowledge of the Centricity system capabilities with a focus on the Revenue Cycle components so that they can understand and discuss opportunities for future-state workflows. It is also intended to provide knowledge to close the gap between clinical and revenue cycle functions as they relate to a patient visit.
This is an advanced training and is more of a “discovery” and to facilitate discussions regarding current and future state workflows. In addition, this class is often tailored to meet the goals related to the roles of the attendees. Upon completion of this course, attendees will have a solid working knowledge of the Centricity build, application structure, billing and clinical workflows, and understand how a patient is added and moved through the entire visit lifecycle.
We are a leading, national healthcare consulting firm focused on healthcare operations. This includes strategic planning, interim leadership, revenue cycle optimization, clinical optimization, project management, IT consulting, and preparation for federal initiatives such as ICD-10, MACRA (MU), and HIPAA compliance.