Insurance Companies have never made claims processing a simple task and with ICD10 this is likely to get worse and not better. Now is the perfect time to reevaluate your accounts receivable department, analyze their workflow, and increase productivity.
Utilizing letters within CPS is one way to make the most of staff’s precious time. How often does your staff need to complete appeal letters in order to be paid for services? This is a frequent task at our site and one that previously took so long it was pushing aside other necessary tasks. Staff workflow included pulling the carriers appeal form off their website and manually completing it, too much time was going into ‘double data entry’ all the information is listed in CPS, yet staff were spending time copying it onto the insurance companies form.